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Temporary Business Support Administrator, Bradford
Client:
Kings Security
Location:
Bradford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ac4b9d866c20
Job Views:
7
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
Job Description
Please note: This role is a temporary role.
Key Purpose of the Job:
We are seeking a confident and dynamic individual to join our Business Support team on a temporary basis. Working in a fast-paced environment, you will be the first point of contact for customers. You will need to ensure all administration tasks are completed within set time frames and you will also be working with Account Managers to address, identify and resolve issues affecting customer service and account profitability.
Key Job Responsibilities:
* General administrative duties
* Preparing completed jobs for invoicing purposes via our CRM system.
* Assisting the Installation team by preparing Installation packs for key customers.
* Logging of Service/Installation calls on our CRM system.
* Working from various databases - Protean, web-based programs, MS Office.
* Keeping our CRM system information up to date, creating, updating, and closing customer accounts.
* Chasing Installation and Service departments to ensure jobs are complete within timeframes and Customer SLAs.
* Development of relationships and point of contact with key customers - liaising directly via email and telephone.
* Working alongside client Account Managers/key stakeholders to address, identify and resolve issues affecting customer SLAs and account profitability.
* Liaising with various departments within the business to create reports from our CRM system for our clients.
* Liaising with the Customer Service department to aid in resolving any customer complaints.
* Assisting credit control on account queries.
* Providing annual leave cover for the wider departmental team when required.
Benefits Include:
* Supportive and collaborative environment
* Company health care plan
* Company pension
* Life insurance
* 25 days holiday plus bank holidays
* Development opportunities
* Referral scheme
* Employee recognition scheme
* Employee benefits programme including shopping vouchers and discounts; up to £1,200 a year on real savings for everyday needs
* Cycle to work scheme
* Wagestream – get instant access to your wages through our financial wellbeing tool.
Essential requirements for the job:
* High level of numeracy, accuracy and attention to detail.
* Multi-tasking and time-management skills, with the ability to prioritize tasks.
* Proactive approach to meeting the demands of key customers.
* Excellent working knowledge of Microsoft Teams, Word, Excel, and PowerPoint.
* Excellent administrative skills.
* Ability to work on an individual basis as well as part of a team.
* Ability to communicate effectively to both technical and non-technical clients.
* Excellent use of written and spoken English language.
* Customer-facing skills in regular administration and invoicing reviews.
Desirable requirements for the job:
* Ability to problem solve.
* Previously worked in an administration role.
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
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