Closing Date: 22 October Location: Birmingham
Contract type – Full Time, Permanent,
Location – Birmingham
Band – Band I
Information about the Role
As an applications analyst, you’ll support business-critical systems that are vital to our work in an ITIL-aligned environment. It’s an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre has an extensive network to support the Counter Terrorism Policing network. With the growing threat to National Security, we need to expand this network and that means adding to our dedicated team. It’s your chance to play your part in supporting UK policing.
Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-day, you’ll assist the senior applications analysts and database administrators in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You’ll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.
We want you to take the initiative when it comes to good working practices and processes. So you’ll need experience of applications management and ideally, knowledge of ITIL environments. With this expertise, you’ll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.
While an understanding of Microsoft development tools is essential you should be just as adept with people and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team.
This role does however require a flexible working approach, and you may at times be required to travel to sites around the UK as appropriate, as well as working on-call.
Responsibilities
You will be required to do the following:
1. work within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases
2. be a point of escalation for all application-related issues within the Applications and Data team
3. work as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis
4. work with third party suppliers, stakeholders, and departmental information and communication technology (ICT) teams to assist in delivering patch/release of applications while coordinating vendor support
5. maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks
6. daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve
7. strong customer focus and an understanding of the needs of internal and external customers and keeping them in mind when taking actions or making decisions
How to Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link.