Job Title: Tenancy Management Officer (High Rise Living) Location: Uxbridge, London Salary: £38,934 - £40,755 per annum Job type: Full time, Permanent Hours: 36 Hours per week Closing Date: 12th March 2025 About the role: Are you passionate about making a difference in residents' lives? Do you thrive in a role that combines customer care, problem-solving, and community improvement? If so, we want to hear from you We are seeking a Tenancy Management Officer (High Rise Living) to join our Housing Team. This is a rewarding opportunity to support residents, shape communities, and contribute to safe, welcoming neighbourhoods. Housing offers excellent career progression, with opportunities to develop skills through service improvement projects and cross-team collaboration. You'll play a pivotal role in: · Delivering Outstanding Customer Care: Providing professional, empathetic, and timely support to our tenants, ensuring their voices are heard, and their concerns are resolved. · Enhancing Resident Lives: Working closely with tenants to address issues, offer advice, and promote their well-being. · Improving Neighbourhoods: Collaborating with residents, community groups, and other council services to maintain clean, safe, and thriving communities. · Day-to-Day Tenancy Management: Handling tenancy breaches, mutual exchanges, successions, and ending tenancies with a clear focus on compliance and efficiency. We're searching for someone who: · Is passionate about people and driven to provide excellent customer service. · Understands housing, tenancy agreements, and landlord responsibilities. Or someone that has transferable skills and is quick to learn, with a passion to develop new skills. · Demonstrates excellent communication and problem-solving skills, with a proactive and empathetic approach with a 'can do' to their work. · Thrives in a fast-paced environment and can effectively manage competing priorities. · Is committed to improving lives and neighbourhoods, with a genuine interest in community empowerment. · Demonstrate the ability to bring forward practical, creative and innovative solutions to problems that arise. About us: We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. Here's a comprehensive overview of the fantastic benefits we provide: Work Life Balance: · Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life. · 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff. · Generous Holiday Entitlement - You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service. Health & Wellbeing: · Hillingdon Sport Leisure · Cycle Purchase Scheme · Discount on Golf Fees · Financial Benefits · Vivup Benefits · Eye Care · Mental Health Support · Support and Counselling Services Commute with Ease: · Travel Support - Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre. Equality, Diversity and Inclusion Statement: At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. Additional Information: Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment. Please click APPLY to be redirected to the council's website to complete your application. Candidates with experience or relevant job titles of; Property Manager, Lettings, Tenancy, Experienced Letting Assistant, Lettings Advertising, Property, Lettings Organiser, Tenancy Agreements may also be considered for this role