Reporting To: Resort Manager or Deputy Resort Manager
Primary Job Purpose:
An exciting opportunity has arisen for a Night Manager to join our team. The successful Night Manager will manage a small team of night porters and assist in supporting the needs of the guests and clients in order to provide safety and the best guest experience.
Location: Lion Quays Resort, Weston Rhyn, Oswestry, England, Shropshire, SY11 3EN
Date Posted: 18th November 2024
Closing Date: 11th December 2024
Job Type: Full time
About the role
Roles and Responsibilities:
1. Provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures.
2. Responsible for night time emergency and evacuation procedures.
3. Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
4. Strictly follow all procedures for left luggage.
5. Ensure all guest accounts are charged accurately with supporting documentation.
6. Assist in maintenance and housekeeping activities as required.
7. Be fully aware of the hotel cash handling and credit procedures and report any discrepancies to the Manager immediately.
8. Produce reports as required in line with current guidelines.
9. Maximize service opportunities for guests to ensure return visits.
10. Confidently sell the hotel facilities to the guests during their stay.
11. Have knowledge of local area and attractions.
12. Act as a role model in terms of values, professional ethics and conduct.
13. Assist management in developing a cohesive and trained team who are able to provide superior guest service and maximize revenue.
14. Communicate throughout the team to ensure all members are aware of current developments within the company.
15. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
16. Take a pro-active approach to ensuring the continued long-term success of LQ Hotels.
17. Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
18. Familiarize yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display.
19. Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
20. Have the desire and ability to improve your knowledge and abilities through ongoing training and development.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:
* Confident and approachable.
* Good teamwork and can work well alone.
* Ability to provide support and direction to the team.
* Flexible approach to the hours required.
* Excellent selling and customer service skills.
* Ability to use own initiative and problem solve.
* Resilience and calm attitude when dealing with face-to-face complaints.
Required Criteria:
* English GCSE grade 4/C or above.
* Maths GCSE grade 4/C or above.
* Good understanding of Health and Safety and Fire Safety.
* Experience of managing a team.
* Experience of working nights.
* Experience of working in a Customer Service environment.
Desired Criteria:
* Willingness to undertake further training.
* Knowledge of hospitality.
* Upselling customers to other products and services.
* Knowledge of Res-Diary; Ez-runner; Rezlinx.
Benefits:
* Discounts across the resort, including family and friends.
* Free onsite parking.
* Progression and career development opportunities.
* Pension Scheme.
* Free staff meals.
* Free gym membership.
* Access to wellness programmes.
* Share of Resort’s service charges on a monthly basis.
* Extra days holiday after 2 years.
LQ Resorts
LQ is a family-run collection of quality destination-led Hotel Resorts.
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. Join us at LQ Resorts, where your career is a getaway.
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