Job ID 25-358
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data, and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We are committed to a candidate selection process and work environment that is inclusive and barrier-free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Responsibilities:
* Collaborate with Developers, Business Analysts, Business Users, and quality assurance staff.
* Own, drive, and provide daily front line sales support to users through our Salesforce Service Cloud process.
* Accountable for system UAT testing of new/updated sales processes & functionality before release to the sales team.
* Monitor support queue and escalate repetitive issues/bugs to the Development team.
* Work independently on Kanban releases (Maintenance) alongside Support.
What you’ll be working on:
* Comprehend user-raised bugs and support Salesforce in day-to-day operations.
* Stay current on Salesforce releases, new features, product roadmaps, and applications available from 3rd parties on the Salesforce AppExchange.
* Report repetitive issues to Development.
What you bring to the role:
* Preferred Bachelor's degree in IT, CIS, or Computer Science.
* Minimum of 5-7 years of experience in Salesforce/Salesforce CPQ.
* Technical background as a developer on the platform is required.
* Salesforce certification(s), specifically Salesforce Platform Developer and Admin certification, is required.
* Experience with the configuration of Salesforce/CPQ.
* Strong knowledge of Apex, Flow, Process Builders, Custom Objects, and Triggers.
What you’ll get from us: A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross-training and the ability to attain your next career step within Barracuda. In addition, you will receive equity in the form of non-qualifying options. The anticipated on-target earnings range for this role is $121,000 to $130,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws. #LI-Remote
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