H G Gladwell & Sons Ltd was established in 1912 and now manufactures and distributes a range of pet food and pet related goods. These products are in bags or boxes, which weigh up to approximately 25 kg.
We are currently looking for a person with animal knowledge to work in our Tenterden branch on a Saturday.
Position reports into: Branch Manager
Job Purpose: To work in our Trade and Retail Store providing a professional, efficient and accurate service to our customers, including delivery to some customers.
Key Responsibilities:
* Sustain and improve sales performance and customer satisfaction relating to the branch
* Accurately process orders
* Perform duties in an efficient, professional and courteous manner
* Ensure all established procedures are adhered to
* Establish and maintain effective working relationships with co-workers, managers, suppliers, customers and the general public
* Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
Duties include but are not exclusive:
* Perform selling and customer service activities competently including accepting payments for goods
* Communicate and liaise verbally with customers/ suppliers/ visitors/ enquirers/ co-workers and managers.
* Efficiently and effectively respond to spoken requests over the phone or in person
* Respond clearly and effectively to verbal or written instructions
* Maintenance of the hygiene of the branch
* Stock control and replenishment of goods
* Delivery of goods to local customers
Skills:
* Retail experience or customer service experience an advantage
* Must be computer literate
* Must be numerate and literate as will be working from written instructions
* Excellent attention to detail is required as mistakes are costly to rectify
* A confident and friendly personality is essential
* Ability to work under own initiative is important
* Knowledge of Pets and animals would be an advantage
* Clean driving record
Job Type: Part-time
Pay: £8.60-£11.44 per hour
Expected hours: 8.5 per week
Schedule: Every weekend
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (preferred)
* Customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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