Job summary We have an exciting opportunity for someone to join us as Operational Support at Jubilee Mews About the job As Operational Support, you will be responsible for assisting the Service Manager in organising and developing service provision, including non-clinical compliance and governance tasks within and relating to the service. Jubilee Mews is a 24-hour specialist adult service that supports adults who have mental health needs and often experience multiple complex and interconnected challenges. We work with people who have experienced trauma in their lives and can present with behaviours that challenge. We understand that every behaviour is an expression of unmet needs, and we work hard to build helpful and trusting relationships, offering stability and consistency. Main duties of the job Key Responsibilities Responsible for the completion of non-clinical compliance and governance tasks under the supervision of the Service Manager Operate as a service wide team with flexibility and shared skills knowledge and support, whilst being aligned to specific area. Contribute to the standardisation of operations across all 5 specialist services. Work closely with central support services to ensure key issues around compliance and governance are identified and actioned as appropriate. Provides line management for key support personnel including administration and housekeeping services. Undertake any reasonable duties/responsibilities to meet the needs of the organisation. About us We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more At Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ; Black, Asian and minority ethnic; menopause and neurodivergent communities. In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible. Date posted 30 January 2025 Pay scheme Other Salary £26,088 a year Contract Permanent Working pattern Full-time Reference number B0419-25-0014 Job locations 19 Jubilee Mews Newcastle Upon Tyne NE3 3DX Job description Job responsibilities We have an exciting opportunity for someone to join us as Operational Support at Jubilee Mews About the job As Operational Support, you will be responsible for assisting the Service Manager in organising and developing service provision, including non-clinical compliance and governance tasks within and relating to the service. Jubilee Mews is a 24-hour specialist adult service that supports adults who have mental health needs and often experience multiple complex and interconnected challenges. We work with people who have experienced trauma in their lives and can present with behaviours that challenge. We understand that every behaviour is an expression of unmet needs, and we work hard to build helpful and trusting relationships, offering stability and consistency. Key Responsibilities Responsible for the completion of non-clinical compliance and governance tasks under the supervision of the Service Manager Operate as a service wide team with flexibility and shared skills knowledge and support, whilst being aligned to specific area. Contribute to the standardisation of operations across all 5 specialist services. Work closely with central support services to ensure key issues around compliance and governance are identified and actioned as appropriate. Provides line management for key support personnel including administration and housekeeping services. Undertake any reasonable duties/responsibilities to meet the needs of the organisation. About you GCSE Maths and English or equivalent qualification Demonstrable experience of completing compliance and governance related tasks within a care setting. Demonstrable experience of meeting agreed performance targets in a service demonstrating operational outcomes. Experience in robust risk management processes. Demonstrable experience of coordinating service provision. Demonstrable experience of organisation and multi- tasking within work. Awareness of GDPR. Awareness of patient records and confidentiality. What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ; Black, Asian and minority ethnic; menopause and neurodivergent communities. In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible. Job description Job responsibilities We have an exciting opportunity for someone to join us as Operational Support at Jubilee Mews About the job As Operational Support, you will be responsible for assisting the Service Manager in organising and developing service provision, including non-clinical compliance and governance tasks within and relating to the service. Jubilee Mews is a 24-hour specialist adult service that supports adults who have mental health needs and often experience multiple complex and interconnected challenges. We work with people who have experienced trauma in their lives and can present with behaviours that challenge. We understand that every behaviour is an expression of unmet needs, and we work hard to build helpful and trusting relationships, offering stability and consistency. Key Responsibilities Responsible for the completion of non-clinical compliance and governance tasks under the supervision of the Service Manager Operate as a service wide team with flexibility and shared skills knowledge and support, whilst being aligned to specific area. Contribute to the standardisation of operations across all 5 specialist services. Work closely with central support services to ensure key issues around compliance and governance are identified and actioned as appropriate. Provides line management for key support personnel including administration and housekeeping services. Undertake any reasonable duties/responsibilities to meet the needs of the organisation. About you GCSE Maths and English or equivalent qualification Demonstrable experience of completing compliance and governance related tasks within a care setting. Demonstrable experience of meeting agreed performance targets in a service demonstrating operational outcomes. Experience in robust risk management processes. Demonstrable experience of coordinating service provision. Demonstrable experience of organisation and multi- tasking within work. Awareness of GDPR. Awareness of patient records and confidentiality. What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ; Black, Asian and minority ethnic; menopause and neurodivergent communities. In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible. Person Specification Experience Essential About you GCSE Maths and English or equivalent qualification Demonstrable experience of completing compliance and governance related tasks within a care setting. Demonstrable experience of meeting agreed performance targets in a service demonstrating operational outcomes. Experience in robust risk management processes. Demonstrable experience of coordinating service provision. Demonstrable experience of organisation and multi- tasking within work. Awareness of GDPR. Awareness of patient records and confidentiality. Person Specification Experience Essential About you GCSE Maths and English or equivalent qualification Demonstrable experience of completing compliance and governance related tasks within a care setting. Demonstrable experience of meeting agreed performance targets in a service demonstrating operational outcomes. Experience in robust risk management processes. Demonstrable experience of coordinating service provision. Demonstrable experience of organisation and multi- tasking within work. Awareness of GDPR. Awareness of patient records and confidentiality. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Everyturn Mental Health Address 19 Jubilee Mews Newcastle Upon Tyne NE3 3DX Employer's website https://www.everyturn.org/careers-at-everyturn/ (Opens in a new tab)