Job summary This is an opportunity to join our friendly team as an administrator in our innovative and long established GP practice. We support people to grow and develop, and we are passionate about quality patient care. Main duties of the job This is a vital role at the heart of the practice, providing back office support for a large GP practice. This includes: -Handling incoming medication requests, pathology results -Supporting with onward referrals -Dealing with hospital correspondence -Any other duties as required by the practice -You will need to be able to start some days at 8am, and finish some days at 6.30pm About us We have a large but friendly and longstanding team of doctors, nurses/HCAs, receptionist, administrators, managers, paramedics, pharmacists, physician associates We are rated good in all CQC domains and outstanding for responsiveness. We have a friendly and supportive patient participating group & we offer the opportunity to do additional weekend and evening working at our Extended Access services Date posted 10 March 2025 Pay scheme Other Salary £11.90 an hour 27 days holiday pro rate bank holidays Contract Permanent Working pattern Full-time, Part-time Reference number A5079-25-0000 Job locations The Ridgeway Surgery 71 Imperial Drive Harrow Middlesex HA2 7DU Job description Job responsibilities JOB TITLE: Administrator BASED AT: The Ridgeway Surgery POSITION REPORTS TO: Administration Manager JOB PURPOSE SUMMARY: To provide efficient and effective administrative support to the Administration Manager, Management and the rest of the Ridgeway Team. To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practice protocols at all times. KEY RESPONSIBILITIES: Scanning/filing patient information and documents in electronic and paper records Dealing with telephone queries/requests from patients, and acting as liaison with clinical staff as necessary Summarising patient notes Providing administrative support for clinical referrals Monitoring and coordinating practice email accounts Assisting the practice team in achieving agreed targets and goals Maintaining patient electronic medical record and accessing information when required Perform searches and audits when required Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team and practice staff members Effectively manage own time, workload and resources Any other duties as required by the management and Partners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate. The job description will be reviewed after 6 months with the post holder, and may be amended following discussion. JOB TITLE: Medical Receptionist BASED AT: The Ridgeway Surgery POSITION REPORTS TO: Reception Manager JOB PURPOSE SUMMARY: To provide efficient and effective front line services to patients, clinicians and other stakeholders. To project a friendly and helpful image to patients and other visitors at all times in person, telephone and other communication methods. To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practice protocols at all times. KEY RESPONSIBILITIES: Dealing with patient queries and requests via face-to-face, telephone, email and other forms of contact. Processing and allocating prescriptions in conjunction with the clinical team Providing front line services to our walk-in centre and branch surgery Processing patient registrations and deductions on the practice list Maintaining patients electronic medical records and accessing information when required Contact patients for recalls and follow-ups as required by the practice team Booking patient transport, interpreter and other relevant services Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team and practice staff members Effectively manage own time, workload and resources Any other duties as required by the management and Partners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate. The job description will be reviewed after 6 months with the post holder, and may be amended following discussion. Job description Job responsibilities JOB TITLE: Administrator BASED AT: The Ridgeway Surgery POSITION REPORTS TO: Administration Manager JOB PURPOSE SUMMARY: To provide efficient and effective administrative support to the Administration Manager, Management and the rest of the Ridgeway Team. To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practice protocols at all times. KEY RESPONSIBILITIES: Scanning/filing patient information and documents in electronic and paper records Dealing with telephone queries/requests from patients, and acting as liaison with clinical staff as necessary Summarising patient notes Providing administrative support for clinical referrals Monitoring and coordinating practice email accounts Assisting the practice team in achieving agreed targets and goals Maintaining patient electronic medical record and accessing information when required Perform searches and audits when required Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team and practice staff members Effectively manage own time, workload and resources Any other duties as required by the management and Partners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate. The job description will be reviewed after 6 months with the post holder, and may be amended following discussion. JOB TITLE: Medical Receptionist BASED AT: The Ridgeway Surgery POSITION REPORTS TO: Reception Manager JOB PURPOSE SUMMARY: To provide efficient and effective front line services to patients, clinicians and other stakeholders. To project a friendly and helpful image to patients and other visitors at all times in person, telephone and other communication methods. To take ownership of relevant tasks and projects to ensure they are completed to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practice protocols at all times. KEY RESPONSIBILITIES: Dealing with patient queries and requests via face-to-face, telephone, email and other forms of contact. Processing and allocating prescriptions in conjunction with the clinical team Providing front line services to our walk-in centre and branch surgery Processing patient registrations and deductions on the practice list Maintaining patients electronic medical records and accessing information when required Contact patients for recalls and follow-ups as required by the practice team Booking patient transport, interpreter and other relevant services Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team and practice staff members Effectively manage own time, workload and resources Any other duties as required by the management and Partners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevant training programmes implemented by the practice as part of this employment: Participation in an annual individual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others where appropriate. The job description will be reviewed after 6 months with the post holder, and may be amended following discussion. Person Specification Qualifications Essential Up to GCE and or A level Desirable Receptionist / customer service course Experience Essential Previous Reception experience Desirable Previous receptionist experience in the Healthcare sector Skills and qualities Essential Word Excel Basic Typing skills Able to multi task Good telephone manner Good communication skills (written and oral) Able to work on own initiative as well as take instruction from others Enthusiastic Adaptable Good sense of humour Honest Motivated Willing to learn on the job Able to prioritise Able to use one of the GP computer systems Flexibility Quick thinking Person Specification Qualifications Essential Up to GCE and or A level Desirable Receptionist / customer service course Experience Essential Previous Reception experience Desirable Previous receptionist experience in the Healthcare sector Skills and qualities Essential Word Excel Basic Typing skills Able to multi task Good telephone manner Good communication skills (written and oral) Able to work on own initiative as well as take instruction from others Enthusiastic Adaptable Good sense of humour Honest Motivated Willing to learn on the job Able to prioritise Able to use one of the GP computer systems Flexibility Quick thinking Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Ridgeway Surgery Address The Ridgeway Surgery 71 Imperial Drive Harrow Middlesex HA2 7DU Employer's website https://ridgeway-surgery.co.uk/ (Opens in a new tab)