An exciting opportunity has arisen for a friendly and enthusiastic experienced Receptionist to join our team. Working in a fast-paced, state-of-the-art multidisciplinary referral hospital environment, the successful candidate will need 1 year+ reception or administrative experience. Previous veterinary or clinical experience in a similar role is desirable but not essential as on-the-job training will be provided by the team. An individual who is passionate about customer service and is confident to interact with our clients providing a consistently high level of service and customer care.
The role will include meeting and greeting clients, booking appointments, taking payments, dealing with customer queries face to face and over the phone, and working behind the scenes to provide reception support. This is a rewarding but busy and demanding role, which will require the individual to be computer literate and able to cope well under pressure.
More about us
We are a multidisciplinary referral hospital based in Ringwood, Hampshire, offering a wide range of specialist services. We have recognised specialists in the fields of anaesthesia, cardiology, dermatology, internal medicine, oncology, neurology, orthopaedics, diagnostic imaging, spinal surgery, soft tissue surgery, and an animal physiotherapy team.
At SCVS, we have the most advanced facilities, which you will not find in ordinary veterinary practices. This enables our specialists to offer the highest standard of veterinary care from admission through to discharge.
Key Qualities
1. High level of organisation and able to prioritise
2. Methodical approach to work
3. Ability to multitask
4. Able to work well under pressure
5. Customer service
6. Able to work well in a busy open plan office
7. Confident and able to clearly relay information to clients
8. Proficient IT skills and able to adapt to different software
9. Some understanding of veterinary work would be beneficial
Your shift pattern
You will work 34 hours per week, covering these shift patterns - Tuesday & Wednesday 9:30 am - 6:30 pm, Thursday 8 am - 5 pm, Friday 9 am - 6 pm, and every other Saturday 10 am - 2 pm.
In addition to a competitive salary, you will benefit from:
1. 6.6 weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care
Southern Counties Veterinary Specialists
Unit 6 Forest Corner Farm, Hangersley, Ringwood, BH24 3JW, United Kingdom
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Animals treated: Small animals
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