Job summary An exciting opportunity has arisen, on a 12 month fixed term contract, for a dynamic and motivated individual to join the Cancer Services teamto act as the patients navigator and ensure the management of patients is efficient and effective, taking into account the individual needs of the patients and the requirements of the service, contribute to the achievement of the National Cancer Waiting Time Targets, National Audits and Cancer Registry, facilitate the patient pathway by co-ordinating and proactively tracking the timeliness of patient treatments within the National guidelines. The ideal candidate will be confident, enthusiastic, dynamic and self-motivated with the ability to display advanced IT, administrative and organisational skills along with excellent knowledge of cancer pathways. Competence in data collation and input, along with excellent IT skills, across a broad range of systems will also be required. The post holders will be required to work autonomously and demonstrate excellent communication and negotiation skills to deal with complex situations with service users and clinicians either over the phone or face-to-face. Commitment and compassion for patients and the quality of care they receive will be imperative. Main duties of the job To act as the patients navigator tracking their timed pathway against the national guidance to ensure patients receive their treatment within the guidelines of the National Waiting Time targets. This includes monitoring patients referred to other Trusts in the Network and influencing their pathway pathway, via the local MDT. The post holder will be responsible for capturing information about patients; ensuring up-to-date relevant information is recorded on the Trusts databases. To understand the patient pathway, including the diagnostic and staging investigations and treatment options available is essential. The post holder must also facilitate collection of data for all cancers and enter this on the Somerset Cancer Registry (SCR). About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number C9365-24-1164-2 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD Job description Job responsibilities WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST JOB DESCRIPTION Post Title: Cancer Pathway Navigator Pay Band: 4 Hours: 37.5 Contract: 12 months fixed term Location / Department: Countywide, Cancer Services Accountable to: Cancer Services Manager Trustwide Reports to: Service Improvement Manager & FDS Lead Cancer Services Trustwide Key Working Relationships: Internal: Directorate Managers, Directorate Support Managers Cancer management team Cancer Quality Assurance Manager Core and Extended members of MDT, Radiologists, Histopathologists, Oncologists Lead Clinician for the MDT Histopathology and Cytology staff CNSs & other nursing staff Medical secretaries Palliative care teams IM&T staff Cancer services booking office External: Cancer Network specialist MDTs Other hospital notes, data, histopathology and images Secretaries at the cancer centres West Midlands Strategic Clinical Network Expert Advisory Group Clinical Commissioning Group Job Purpose: To act as the patients navigator tracking their timed pathway against the national guidance to ensure patients receive their treatment within the guidelines of the National Waiting Time targets. This includes monitoring patients referred to other Trusts in the Network and influencing their pathway pathway, via the local MDT. The post holder will be responsible for capturing information about patients; ensuring up-to-date relevant information is recorded on the Trusts databases. To understand the patient pathway, including the diagnostic and staging investigations and treatment options available is essential. The post holder must also facilitate collection of data for all cancers and enter this on the Somerset Cancer Registry (SCR). Key Duties: To have full understanding of Trust and National targets relating to cancer and other waiting times and to navigate patients through their diagnostic and treatment pathways within these principles. Working on your own initiative with minimum direct supervision for the tracking of all patients diagnosed with cancer or suspected of having cancer, in order to ensure a timely diagnostic and treatment process and accurate entry of clinical data. To maintain the accuracy and effectiveness of the Trusts Patient Tracking database -SCR, ensuring it is kept up-to-date and current. To proactively monitor patients progress, highlighting problems to the cancer and directorate management team and escalating where necessary according to local protocols. To liaise with MDT co-ordinators, clinicians, clinical nurse specialists, other medical staff, medical secretaries/PAs and administrative staff and to ensure all patients on a pathway are identified and tracked. This will involve negotiating with and instructing relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged to ensure prompt treatment. To identify patients who are likely to breach their targets and escalate appropriately according to local guidance to enable action to be taken to prevent breaches. To understand service provision for cancer patients within the Network, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems -Ez notes, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, GI Reporting Tool, LCMS. Liaise with Tertiary Centres to ensure all diagnostic plans are delivered in a timely way to avoid delays and support compliance against the Cancer Waiting Time (CWT) targets. To ensure a tertiary alert including all patient data transfer information is sent to any treating tertiary centre either within 2 working days of MDT discussion or as soon as identified on tracking. To ensure the referral of patients to other Trusts for appointment or MDT discussion is carried out, including sending scans, histology and clinic letter or reports to the tertiary centre when requested. All patients referred to a tertiary centre must continued to be tracked and updated on SCR. To collect Cancer Waiting Times -CWT, COSD -Cancer Outcomes and Services Dataset and audit data and enter onto the Somerset Cancer Registry- SCR. To ensure patient tracking comments are updated with precise and accurate comments as Patient Tracking List (PTLs) are sent weekly. Update SCR immediately with any actions undertaken by the Directorates that are returned on the PTLs. General Duties: Answer all telephone queries promptly and efficiently, relaying messages as appropriate Maintain up-to-date procedures detailing guidance on tracking to aid cover the role for that specialty. Actively build up knowledge of procedures and working practices for other tumour types in order to provide cover during times of leave/sickness when required. Assist in the training of new Cancer Pathway Navigators. Attend and participate in team meetings. Participate in the roll out of the cancer strategy and will be expected to contribute to the implementation of new cancer policies and protocols and running of information cancer systems. Communicate fully with the wider cancer team including both clinical and non-clinical members, at all levels internal and external to the Trust to ensure the best possible outcome for cancer patients. Participate in the Trusts Performance and Development Review and to undertake any identified training and development related to the post. Undertake statutory and mandatory training as deemed appropriate by the Trust. Develop and maintain effective working relationships with colleagues. Adhere to all Trust policies and procedures. Ensuring confidentiality at all times. Undertake such other tasks as requested by the Cancer Data Manager/Assistant Cancer Data Manager in accordance with the grade and nature of the post. Maintain a smart and professional appearance at all times. Maintain a professional manner including practising respectful office etiquette at all times. The post will be regularly reviewed and additional duties may be assigned as necessary in direct response to the changing Cancer agenda. Job description Job responsibilities WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST JOB DESCRIPTION Post Title: Cancer Pathway Navigator Pay Band: 4 Hours: 37.5 Contract: 12 months fixed term Location / Department: Countywide, Cancer Services Accountable to: Cancer Services Manager Trustwide Reports to: Service Improvement Manager & FDS Lead Cancer Services Trustwide Key Working Relationships: Internal: Directorate Managers, Directorate Support Managers Cancer management team Cancer Quality Assurance Manager Core and Extended members of MDT, Radiologists, Histopathologists, Oncologists Lead Clinician for the MDT Histopathology and Cytology staff CNSs & other nursing staff Medical secretaries Palliative care teams IM&T staff Cancer services booking office External: Cancer Network specialist MDTs Other hospital notes, data, histopathology and images Secretaries at the cancer centres West Midlands Strategic Clinical Network Expert Advisory Group Clinical Commissioning Group Job Purpose: To act as the patients navigator tracking their timed pathway against the national guidance to ensure patients receive their treatment within the guidelines of the National Waiting Time targets. This includes monitoring patients referred to other Trusts in the Network and influencing their pathway pathway, via the local MDT. The post holder will be responsible for capturing information about patients; ensuring up-to-date relevant information is recorded on the Trusts databases. To understand the patient pathway, including the diagnostic and staging investigations and treatment options available is essential. The post holder must also facilitate collection of data for all cancers and enter this on the Somerset Cancer Registry (SCR). Key Duties: To have full understanding of Trust and National targets relating to cancer and other waiting times and to navigate patients through their diagnostic and treatment pathways within these principles. Working on your own initiative with minimum direct supervision for the tracking of all patients diagnosed with cancer or suspected of having cancer, in order to ensure a timely diagnostic and treatment process and accurate entry of clinical data. To maintain the accuracy and effectiveness of the Trusts Patient Tracking database -SCR, ensuring it is kept up-to-date and current. To proactively monitor patients progress, highlighting problems to the cancer and directorate management team and escalating where necessary according to local protocols. To liaise with MDT co-ordinators, clinicians, clinical nurse specialists, other medical staff, medical secretaries/PAs and administrative staff and to ensure all patients on a pathway are identified and tracked. This will involve negotiating with and instructing relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged to ensure prompt treatment. To identify patients who are likely to breach their targets and escalate appropriately according to local guidance to enable action to be taken to prevent breaches. To understand service provision for cancer patients within the Network, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems -Ez notes, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, GI Reporting Tool, LCMS. Liaise with Tertiary Centres to ensure all diagnostic plans are delivered in a timely way to avoid delays and support compliance against the Cancer Waiting Time (CWT) targets. To ensure a tertiary alert including all patient data transfer information is sent to any treating tertiary centre either within 2 working days of MDT discussion or as soon as identified on tracking. To ensure the referral of patients to other Trusts for appointment or MDT discussion is carried out, including sending scans, histology and clinic letter or reports to the tertiary centre when requested. All patients referred to a tertiary centre must continued to be tracked and updated on SCR. To collect Cancer Waiting Times -CWT, COSD -Cancer Outcomes and Services Dataset and audit data and enter onto the Somerset Cancer Registry- SCR. To ensure patient tracking comments are updated with precise and accurate comments as Patient Tracking List (PTLs) are sent weekly. Update SCR immediately with any actions undertaken by the Directorates that are returned on the PTLs. General Duties: Answer all telephone queries promptly and efficiently, relaying messages as appropriate Maintain up-to-date procedures detailing guidance on tracking to aid cover the role for that specialty. Actively build up knowledge of procedures and working practices for other tumour types in order to provide cover during times of leave/sickness when required. Assist in the training of new Cancer Pathway Navigators. Attend and participate in team meetings. Participate in the roll out of the cancer strategy and will be expected to contribute to the implementation of new cancer policies and protocols and running of information cancer systems. Communicate fully with the wider cancer team including both clinical and non-clinical members, at all levels internal and external to the Trust to ensure the best possible outcome for cancer patients. Participate in the Trusts Performance and Development Review and to undertake any identified training and development related to the post. Undertake statutory and mandatory training as deemed appropriate by the Trust. Develop and maintain effective working relationships with colleagues. Adhere to all Trust policies and procedures. Ensuring confidentiality at all times. Undertake such other tasks as requested by the Cancer Data Manager/Assistant Cancer Data Manager in accordance with the grade and nature of the post. Maintain a smart and professional appearance at all times. Maintain a professional manner including practising respectful office etiquette at all times. The post will be regularly reviewed and additional duties may be assigned as necessary in direct response to the changing Cancer agenda. Person Specification Knowledge and skills Essential Able to manage conflicting priorities, and organise workload effectively. Proven ability to produce accurate work and to meet deadlines. Able to work on own initiative. Desirable Sound knowledge of medical terminology. Knowledge of Cancer Waiting Times and Cancer Outcomes & Services Dataset -COSD. Qualifications Essential Keyboard Skills Good knowledge of Microsoft Office packages including Word, Excel and email Desirable Medical secretary training Knowledge of specialist computer systems e.g. WINPATH, OASIS, CRIS, eZ notes, Somerset Cancer Register -SCR Experience Essential Previous relevant experience of working in the NHS. Desirable Experience of working within a cancer care setting. Previous experience in working with patient records. Person Specification Knowledge and skills Essential Able to manage conflicting priorities, and organise workload effectively. Proven ability to produce accurate work and to meet deadlines. Able to work on own initiative. Desirable Sound knowledge of medical terminology. Knowledge of Cancer Waiting Times and Cancer Outcomes & Services Dataset -COSD. Qualifications Essential Keyboard Skills Good knowledge of Microsoft Office packages including Word, Excel and email Desirable Medical secretary training Knowledge of specialist computer systems e.g. WINPATH, OASIS, CRIS, eZ notes, Somerset Cancer Register -SCR Experience Essential Previous relevant experience of working in the NHS. Desirable Experience of working within a cancer care setting. Previous experience in working with patient records. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)