Job summary An exciting opportunity has arisen for a Outpatient Administrator for the Clinical Genetics Service working at Nottingham University Hospitals Trust based at the City Hospital Campus. Working as part of the outpatient team the role will involve providing high quality admin and clerical support. The post holder will need to use their initiative and skills to develop processes and ensure the effective provision of a quality service. The successful candidate will be part of a weekly rotation, and is expected to work until 5pm at least twice a week to cover service hours. Ideal hours for this role would be Monday-Thursday 9-5pm and Friday 8-4pm. The role demands the ability to handle high-pressure situations, promptly address inquiries from relatives, external hospitals, or colleagues, while strictly adhering to Trust confidentiality guidelines. The successful candidate should maintain a consistently confident, professional, and courteous demeanor when interacting with patients and other professionals in the course of their daily duties. Proficiency in understanding and accurately conveying both verbal and written information is crucial, along with the capability to remain composed under pressure. Furthermore, the candidate is expected to be a cooperative team member, contributing to the efficient functioning of a busy department. Main duties of the job In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You must be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will have an understanding of outpatient appointment booking, managing referrals and clinic booking. You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 11 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 164-6749438 Job locations Clinical Genetics, The Gables, Gate 3, Nottingham City Hospital Hucknall Road Nottingham NG5 1PB Job description Job responsibilities We are looking to recruit an outpatient administrator to provide comprehensive administrative support to all areas of the service. You will help us to organise and administer activities in line with agreed service priorities. Please see attached job description and person spec for further details. Job description Job responsibilities We are looking to recruit an outpatient administrator to provide comprehensive administrative support to all areas of the service. You will help us to organise and administer activities in line with agreed service priorities. Please see attached job description and person spec for further details. Person Specification Training and Qualifications Essential Educated to 'O' level, GCSE or equivalent standard including English at Grade C. NVQ Level 3 in Administration or equivalent Experience Essential Previous experience in an office environment and with ICT systems Understanding of the importance of confidentiality Understanding of RTT Desirable Knowledge of outpatient work and pathways Customer Service Communication and Relationship Essential Excellent communication skills with the ability to communicate with staff and the public at all levels. Ability to work as part of a team and quickly adapt to changing situations. Analytical and Judgement Skill Essential Able to use judgement to make decisions in order to solve problems/enquiries. Works with standard procedures Ability to deal logically with quite complex issues, and deal with these in a professional manner. Planning and Organisation Essential Ability to prioritise workload and use own initiative Person Specification Training and Qualifications Essential Educated to 'O' level, GCSE or equivalent standard including English at Grade C. NVQ Level 3 in Administration or equivalent Experience Essential Previous experience in an office environment and with ICT systems Understanding of the importance of confidentiality Understanding of RTT Desirable Knowledge of outpatient work and pathways Customer Service Communication and Relationship Essential Excellent communication skills with the ability to communicate with staff and the public at all levels. Ability to work as part of a team and quickly adapt to changing situations. Analytical and Judgement Skill Essential Able to use judgement to make decisions in order to solve problems/enquiries. Works with standard procedures Ability to deal logically with quite complex issues, and deal with these in a professional manner. Planning and Organisation Essential Ability to prioritise workload and use own initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address Clinical Genetics, The Gables, Gate 3, Nottingham City Hospital Hucknall Road Nottingham NG5 1PB Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)