IT Data Performance Manager - Telecoms - IT Operations 6 month contract
Reading 2-3 days/week in office or Glasgow 2-3 days/week in office
Role falls inside IR35
IT Systems (BSS/OSS) experience gained within the mobile telecoms industry is essential.
We're looking for a dynamic IT Operations Manager, with mobile telecoms experience, to lead a diverse team and optimise data operations across key services.
Key Responsibilities:
* Manage a team of 4, fostering a collaborative environment and driving performance.
* Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centers, retail operations, and more.
* Conduct statistical data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
* Create comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.
What We're Looking For:
* Telecoms experience is essential.
* Proven experience in managing diverse teams and driving performance to achieve business outcomes.
* High level, broad end-to-end understanding of our business and its operational performance; able to demonstrate knowledge of working in a service-oriented environment.
* Strong analytical skills with the ability to explain complex operational data in simple terms; your 'data story' should resonate with both leadership and non-tech stakeholders.
* Strong experience with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
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