Function: Business Services & Operations
Unit: Consumer
Location: 1 Braham Street, London, United Kingdom
About EE
We’re EE, the biggest mobile and broadband operator in the UK. We’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.
An exciting opportunity has arisen for an Executive Assistant to support the newly appointed CEO of BT’s Consumer Division – EE. As the CEO’s right hand, the EA will serve as a key representative, ensuring professional and effective engagement with consumers and stakeholders.
This role is essential in driving the efficiency of the Consumer leadership team, allowing the CEO to focus on strategic priorities. Responsibilities include diary management, inbox oversight, travel, expenses, and project coordination to support key initiatives.
What you'll focus on
In the first 30 Days, you will:
1. Gain a strong understanding of EE, the CEO’s priorities, and key stakeholders.
2. Learn EE’s operations, products, and industry landscape.
3. Understand the CEO’s work style, communication approach, and priorities.
4. Schedule and meet key executives and stakeholders.
5. Begin managing the CEO’s calendar to align with strategic objectives.
6. Establish and streamline communication channels between the CEO and teams.
In the first 60 days, you will:
1. Enhance efficiency and deepen alignment with the CEO’s strategic objectives.
2. Implement a feedback loop to refine strategies and priorities.
3. Manage stakeholder communications across the Consumer Leadership team.
4. Take an active role in project oversight alongside the senior business manager.
5. Plan and coordinate internal/external events.
6. Prepare reports and stakeholder updates in collaboration with the senior business manager.
In the first 90 days, you will:
1. Fully align with the CEO’s vision, acting as a trusted advisor.
2. Organise and participate in strategic meetings.
3. Identify and implement process improvements for CEO-office efficiency.
4. Manage long-term scheduling to optimize the CEO’s focus on strategic initiatives.
5. Handle minor crises independently.
On an ongoing basis, you will:
1. Continue to support the CEO in driving the efficiency and effectiveness of the leadership team.
2. Ensure the effective delivery of administrative duties.
3. Implement ways to improve working processes.
4. Manage the preparation and delivery of various communication tasks.
The skills you'll need
* Strategic Prioritisation & Time Management: Manages competing priorities effectively.
* Collaboration: Works seamlessly with internal teams and external partners.
* Office Administration: Highly organised and proficient in all aspects of administration.
* Self-Starter & Proactive: Anticipates needs and takes ownership of outcomes.
* Stakeholder Management: Builds and maintains strong relationships.
* Project Management & Delivery: Experienced in managing projects across their full lifecycle.
* Communication: Strong verbal and written communication skills.
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people.
We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do.
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