We are looking for a skilled and experienced Coffee Shop Supervisor with excellent customer service skills. Leading the team of Coffee Shop Assistants, you will be the person that sets the tone for the day and ensures that your team is constantly delivering excellent customer service and hitting your sales targets.
Situated in Parkway in the heart of Newbury town centre, Honesty @ Parkway is Honesty Group’s first town-centre location, serving fresh sandwiches, paninis, soups, and pastries made in our wholesale unit and delivered daily. Open 7 days a week for breakfast, lunch, and afternoon cake from 7.30am – 4.30pm.
General Purpose
Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities, and shop environment. Maximize the profit of the Parkway Coffee Shop location without compromising the ethos and principles of the business as a whole.
In return for your hard work, we offer:
* Wages which keep up with the National Living Wage
* Full training and opportunity to develop within the business
* 20% off all products
* Discounted Cookery School Courses
* Employee Wellness Program for 2025, a plan with workshops, fun challenges, and information/toolkits to support staff and promote healthy living and wellness across the group
Future opportunities
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
* Managers
* Area Managers
* Chefs
* Administration
* And many more!
AREAS OF RESPONSIBILITY
Supervisory duties:
* Be responsible for shop stock/products and ordering replacement stock
* Work to meet sales targets and ensure that the team in the shop is equally motivated
* Liaise with Managers, Area Manager, and other staff
* Prepare Rotas for staff (being mindful of target hours)
* Responsible for meeting sales targets alongside the Manager
* Attend Supervisors Meetings
* Manage and collaborate with the Marketing team to organize events
* Be responsible for the social media output of the coffee shop
As a keyholder, open up coffee shop for service:
* Take delivery of goods from the wholesale unit and display/put away. Report any shortages
* Stock rotation and check dates on products
* Understand and manage the costs of the business to make the best decisions when managing rotas, purchasing, and waste
* Display products and pricing
* Amend menu board with specials/remove any out of stock items
* Perform fridge checks and temperature checks on delivery
* Ensure coffee shop is clean and tidy and ready for service (sugar bowls, clean tables, etc.)
Deliver excellent customer service whilst:
* Answering telephone enquiries and taking orders over the telephone
* Preparing food and drinks (check temps in line with company Food Safety guidelines)
* Clearing tables and washing up
* Engaging with customers
Finishing up by:
* Ensuring entire shop is clean and tidy, items are replenished for the next day
* Sweep/mop floors
* Clean toilets, mop floor (in relevant shops)
* Tidy and clean outdoor areas
* Tidy stock room
* Check all equipment is cleaned and switched off
* Place orders with Head Office for stock items/products
Honesty Group is an independent business operating pubs, restaurants, coffee shops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards regarding the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilizing fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy, and happy staff. We are Real Living Wage employers.
#J-18808-Ljbffr