Contract - Credit Assessment Manager (Consumer Finance) - Bracknell - 6 months £300 per day (inside IR35) Experienced in Credit Assessment and managing teams providing consumer finance credit assessment services? Driven by Quality Assurance and delivering high-end service levels? This role could be for you An exciting opportunity has arisen for a seasoned Credit Assessment Manager to lead a pivotal team within the consumer finance sector. This role is ideal for a professional with substantial credit assessment experience, preferably in automotive finance or broader financial services, who possesses a deep understanding of financial regulations, notably CONC and Consumer Duty. The successful candidate will combine strong leadership skills with a strategic mindset to enhance service delivery and build a robust Quality Assurance (QA) framework across key functions. Role: This position requires a leader who can drive improvements in credit assessment processes, dealer call handling, and policy adherence while ensuring compliance with industry regulations. A key focus will be on developing and embedding a comprehensive QA framework to support service excellence and regulatory alignment. Key Responsibilities: Lead and develop a high-performing team, ensuring exceptional service delivery to customers and dealers while maintaining full compliance with financial regulations. Oversee credit assessment processes, ensuring timely, accurate decisions aligned with policy and affordability criteria, meeting SLAs across all channels. Develop and implement a comprehensive QA framework covering all departmental functions, with a particular focus on credit assessments and dealer call handling. Drive dealer call handling initiatives, enhancing communication and ensuring consistent policy adherence to improve retailer relationships and customer outcomes. Foster a culture of integrity and customer-centricity, ensuring service delivery meets Consumer Duty requirements and regulatory expectations. Collaborate with internal stakeholders to identify areas for improvement, implement best practices, and enhance operational efficiency using Total Quality Management (TQM) principles. Deliver regular performance reporting and lead ad hoc projects focused on continuous improvement and service optimisation. Required Skills & Experience: Extensive credit assessment experience, ideally within automotive finance or the broader financial services sector. Strong knowledge of financial regulations, particularly in consumer finance, with a focus on policy and affordability compliance. Proven leadership and team development experience, with a focus on enhancing QA, service delivery, and operational efficiency. Excellent organisational and communication skills, capable of managing multiple priorities and delivering results in a fast-paced environment. A proactive, solutions-oriented mindset with a track record of driving successful service and process improvements. This role is perfect for a confident leader passionate about credit assessment, QA development, and delivering outstanding customer service in a regulated environment.