* Weekly Hours / Programmed Activities: 37.5
* Salary Band: Band 3
* Staff Group: Administrative and Clerical
* Contract Type: Temporary
* Job Area: Admin and Corporate
Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
* Hampshire and Isle of Wight Integrated Care Board
* Southern Health Foundation Trust
* Portsmouth Hospitals University NHS Trust
* University Hospital Southampton
* Solent NHS Trust
* South Central Ambulance Service
* Isle of Wight NHS Trust
The Wessex Kidney Centre is looking for an enthusiastic, caring and hard-working individual to join our dedicated team of Secretaries to provide support to our Consultant Nephrologists and Nurse Specialists.
This is a fixed term contract. This post provides thorough and dedicated administrative/secretarial support to the Consultants Nephrologists, providing a contact for patient concerns and queries, cross cover within the secretarial team, and undertaking all urgent correspondence.
Applicants must have experience working in a busy office environment, with the ability to prioritise and ensure first class patient care is delivered at all times. You will have outstanding customer service and communication skills, ideally within a secretarial or administrative support role, and should be able to work under pressure, while remaining calm, polite, and professional.
Previous experience with Portsmouth Hospital University NHS Trust's systems would be desirable, although training will be provided. Excellent IT skills are essential, with experience in medical terminology and typing desirable.
Job Summary:
* Provide secretarial support to Consultant Nephrologists with the Renal Department, including all duties associated with this role. Typing of urgent correspondence, minute taking, diary management, answering of telephone calls from patients, clinical teams and external providers, PTL management for your Consultant activity/outcomes, and general administrative tasks as required.
* Provide administrative/secretarial support to the Nursing teams, Registrars, and Junior doctors if/when required.
* Management of peripheral clinics undertaken by Consultant Nephrologists, ensuring clinics are utilised to their potential, adhering to appropriate timeframes for the cancellation of clinics, ensuring patients' appointments are well managed, and patients receive appointment/changes in an appropriate timeframe.
* Direct contact for Nephrological patients, ensuring a high level of customer service is provided, liaising with the Consultant Nephrologist.
* RSA III (or equivalent) in typing/word processing.
* Educated to GCSE level (or equivalent).
* Demonstrable varied secretarial experience, including support to a Manager/Consultant level.
* IT experience, preferably in the use of Microsoft Office.
Experience
* NHS Experience.
* Secretarial experience.
Skills and Knowledge
* Ability to achieve a high level of accuracy while ensuring deadlines are met.
* Excellent communication, reception, interpersonal, and organisational skills.
* Ability to deal with clinicians, general practitioners, management, staff, patients, and the general public.
* Ability to communicate in oral and written English.
* Working knowledge of clerical and financial procedures.
* Ability to understand and work with financial, administrative, and personnel processes and practices.
Personal Qualities
* Ability to prioritise.
* Self-motivated.
* Understand and adhere to the requirements of confidentiality.
* Strong interpersonal skills.
* Effective communicator both orally and on paper.
* Skill in working with cross-functional teams.
* Well-developed influencing skills across hierarchies and disciplines.
* Ability to act and ensure delivery.
* Responsive and flexible attitude/approach.
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
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