Debt Collection - Income Management
Peterborough (Remote)
£34,820 (In probation) rising £36,653 plus car allowance
This is a fixed term role for 12 Months
Monday to Friday 0900 - 1700hrs
Due to an internal secondment, we have a fantastic opportunity to join Cross Keys Homes Incomes Management Team in the role of Debt Collector, responsible for visiting CKH residents to collect rent and reduce arrears.
This role requires visiting tenants with some additional administration which can be undertaken from home, as such you will require use of a suitably insured vehicle to undertake this role for which an additional car allowance of £1800pa is currently paid.
Key Responsibilities include:
1. To visit households in arrears, taking payments during the visit where possible, and/or making payment agreements, in line with CKH policies and procedures.
2. To proactively engage with residents to offer early intervention, build positive relationships and obtain information which can be used during the income management process in order to reduce arrears and maximise income.
3. To ensure delivery of high-quality services within a pressurised environment.
4. To ensure that Cross Keys Homes’ residents are accurately informed of their rent position and the proced...