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PH Jones are looking for a Business Customer Services Advisor to join our team. This is a permanent role based at our client’s site in Dudley (DY5), Monday to Friday.
Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.
You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.
1. Full-time, Permanent / 40 hours per week
2. Location: Dudley Office (DY5), Monday - Friday
3. Company Benefits
4. Employee Energy Allowance and discount on HIVE products
As a Business Customer Service Advisor with PH Jones, you will find a variety of different tasks to complete daily. These will include, but not limited to:
5. Responding to daily email traffic internal and external customers and clients
6. Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
7. Booking appointments and scheduling work to engineers to maximise daily productivity.
8. Ensuring that all internal work systems are updated accurately and in a timely manner.
9. Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
10. Weekly/Monthly valuation preparation.
11. All associated administrative duties.
The Person
12. To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
13. We are seeking someone with excellent interpersonal, oral, and written communication skills, who is self-motivated with a problem-solving approach.
14. You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
15. The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.
16. You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high degree of diligence.
You will also receive
17. 25 days annual leave + bank holidays
18. Company matched contribution Pension Scheme up to 3%
19. Group Income Protection, Life Assurance & Accident Insurance
20. Company Funded Healthcare plan
21. Access to MyHealth with 24/7 MyCare phone line
22. Online GP24 virtual service
23. Eye Test Voucher
24. Annual pay review
25. Legal Help
26. Financial Education
27. Centrica Benefits via ‘BeneKit’ – offers & discounts with high street partners
28. Profit Share Award
29. Employee Energy Allowance
PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The marketplace consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK.