Assistant Account Handler - Corporate & Commercial
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Howden – Corporate and Commercial Renovation Plan team are on the hunt for an Assistant Account Handler to support their Renovation Plan team for the administration of clients’ insurance requirements, including general enquiries and invoicing of premiums. Dealing with our commercial scheme’s clients, you will have a passion for providing excellent service to your clients.
This is an opportunity for someone who is seeking their first role after leaving education or who is looking to start their career in the insurance industry and is seeking a role that can support to develop a long-term career.
Please note this is a full-time, permanent opportunity. You will be based in our Burnham-On-Crouch office and ideally be onsite for 2 days per week on average.
Responsibilities:
* Prioritise and handle all work promptly and accurately.
* Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
* Produce accurate and professional documentation at all times.
* Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
* Refer all queries that fall outside own experience, knowledge and authority to senior staff.
* Re-marketing exercises.
* Issuing renewal documentation.
* Dealing with client payments in line with Howden procedures.
* Data input.
* Participating in meetings as and when required.
Knowledge:
* New recruits will not be expected to have any insurance knowledge but will be required to improve their knowledge once on board by on-the-job training, e-learning, in-house courses, and studying for professional qualifications.
Skills:
* Accuracy and attention to detail.
* Good literacy and numeracy.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Excellent Customer service skills and communication both verbally and written.
Qualifications:
* GCSE Maths and English (or equivalent).
* Certificate in Insurance (desirable).
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new.
* We support each other in the small everyday moments and the bigger challenges.
* We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
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