Operations Director
We are currently hiring for an Operations Director in London, working for a fast growing property business. In this role you’ll be responsible for ensuring the flex workspace properties in London are all working efficiently, effectively, profitably and with a team that are focused on delivering real service excellence.
You will need to be a strong leader with a background in multi-site operations and with a proven track record in delivering world-class customer experience, together with bringing very strong commercial experience to support income generation, customer renewals, event income, increased footfall and slick operational efficiencies.
The role:
* Lead, develop, and manage management teams across multiple workspace locations, ensuring the company standards in respect of building readiness, client experience, and commercial performance.
* London based role, visiting sites across West End and the City each day.
* Work closely with the wider stakeholders teams Sales, Technology, CX, and HR to ensure key deliverables are met on time and within budget.
* Drive occupancy, client retention, and workstation sales, through the delivery of truly exceptional client experiences.
* Own the regular forecasting processes with your teams and take accountability for the accuracy of the information.
* Actively drive new and existing business opportunities, working closely with the Sales Team to maximise revenue streams.
* Ensure teams are skilled in client viewings, and that there is a well understood discipline of recording all client interactions in Salesforce.
* Stay abreast of competitor activity, making commercial, service, and amenity-based recommendations to maintain a competitive advantage.
* Own and deliver against the ancillary revenue targets across products such as License Fees, Meeting Rooms, Co-Working Memberships, Virtual Offices, and IT services.
Skills & Experience Required:
* A proven experience of at least 5 years in a senior management role in a fast-paced, multi-site, operational business with a clear focus on delivering outstand customer experience, ideally from Property or Hospitality based industries.
* Extensive experience managing, coaching, and developing teams in client facing service led environments.
* Strong stakeholder and project management skills.
* Highly organised, with the ability to manage shifting priorities effectively.
* Strong commercial awareness and willingness to challenge the status quo.
* Influencing and negotiation skills to drive business performance and revenue growth.
* Ambitious and driven, with a hunger for success.