Job Description We’re recruiting for a Service Delivery Manager to join us. We’re offering a competitive base salary. Pro-actively lead and develop a department to help them be the best they can be. Demonstrating exceptional leadership, coaching and motivational skills to deliver our vision of doing the right things in the right way for our customers, shareholders and colleagues. Ensure that resource is managed to optimum levels and achieve deliverables within financial, regulatory and efficiency constraints. Effectively manage performance to deliver against key business Objectives. Ensuring Life & Disability risks are underwritten in accordance with Legal & General’s philosophies and that strict quality guidelines are adhered to. What you'll be doing: Leading a group of Team Managers to deliver to targets in the areas of service levels, quality, customer, people and efficiency metrics. Leading, motivating and coaching your team by being a visible leader, focused on delivery and your people to drive the right outcomes and implementing appropriate action plans to drive results Supporting and coaching your Team Managers to deliver daily service, collaborating with other Service Delivery Managers ( SDMs) and the Planning team to ensure the right actions are in place and performance is understood Responsibility for overall leadership of performance for own area and required meetings and cascades plans and communications to ensure that the daily running of the area is consistently meeting Service levels and service proposition Understanding the drivers of customer satisfaction and implement appropriate actions plans, ensuring that all coaching and development activities take place and systematic issues are actioned by the appropriate teams Building strong relationships with the internal functions such as Sales, Finance, Operational Planning and the distribution channels to ensure that the Customer Service operation continually evolves to meet the changing needs of our internal and external customers Developing the capability of individuals through structured learning and development plans and strong performance management processes and solid succession plans. Recognise and develop future talent Evaluating, reviewing and resolving issues at area level to ensure consistency of service, resource and quality across all teams