Support Worker
We're looking for a kind, compassionate and resilient Support Worker at our Young People service in Tower Hamlets. £27,352.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include: • Annual leave increasing up to 30 days with length of service • Free DBS (take this out if BSW advert) • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card • Fully paid induction programme and further training • ILM courses and Apprenticeship Programmes • Healthcare Cashplan through our partner Healthshield • Cycle to work scheme • Employee Assistance Programme for 24-7 confidential support • Online wellbeing resources • A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) • Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. This role includes the following shift pattern: mornings, evenings and weekends
Hi, I'm S, I'm a forty-year-old man, I have complex needs, a mild learning disability and autism and I have moved into my new home in Hertfordshire.
I'm looking for adventurous and passionate individuals to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones. I have a great sense of humour and endless energy and interact with people in a fun and humorous way. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home. I tend to have a loud voice and am very physically active. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage or throw property. I am looking for someone who can support me in doing the things I most enjoy, which include; Going out for walks Playing football and basketball Listening to music & dancing - Michael Jackson Role play and dressing up Using my iPad / tablet to take photos and videos of people I spend time with Visiting McDonald's for a meal / drive thru Bike riding, swimming. Cooking and baking
Professional Skills: • Compassionate and able to help me manage my anxiety levels. • Assertive and able to help me manage my anger and frustrations. • Experience in working with people with Learning Disabilities & autism. • PBS knowledge and can support me in a positive way. • Being calm and patient with me and not rushing me to do things. • Willingness to support all aspects of personal care. • Knowledge of, or willingness to learn about cross contamination and infection control. • Personal and professional resilience.
If you would like the opportunity to support me, please apply!
What you'll do: - Building supportive, trusting relationships with customers and creating a positive atmosphere.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Supporting customers to set personalised goals in the form of a Support Plan.
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
- Assisting in the recording and reporting of customer incidents.
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork.
- Maximising referrals to ensure service capacity.
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
- Involving customers in the design, development and delivery of the service.
- Empowering customers to ensure they receive the service and benefits they are entitled to.
- Encouraging and enabling tenants to pay their rent and avoid personal debt.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager.
- Being responsible for the handover of key information between shifts.
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you: Relationships
- With key customers (end service users)
- Within team and organisation
- With external partners and agencies
Organisation
- Planning and organising workload
- Awareness of policies and procedures
- Time and resource management
Team membership
- Promote team ethos and values
- Positive contribution to team environment
- Personal development in team context
Results Orientation
- Assist customers to achieve Support Plan goals
- Achievement of local business objectives
- Financial awareness
Personal Attributes
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Exudes a warm friendly presence and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organized - Able to apply the right balance of care and support dependant on the needs of the customer - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviour - Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential: - NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: • We focus on Excellence and innovation. • We are Caring and Compassionate. • We are Inclusive and Trusted. • We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.