About the Role
As a Customer Service Advisor at Lloyds Banking Group, you'll play a key role in delivering exceptional customer experiences across our Halifax, Bank of Scotland, and Lloyds Bank brands.
You'll be working in a dynamic contact centre environment, taking inbound calls and providing support to customers via various channels, including social media, web-chat, and remote advice video calls.
Your primary focus will be on understanding customer needs, empathizing with their concerns, and resolving issues promptly and professionally. You'll have access to comprehensive training and ongoing development opportunities to ensure your success in this role.
About Us
Lloyds Banking Group is a leading financial services organization committed to helping Britain prosper. We're driven by a clear purpose: to make a positive impact on our customers, businesses, and communities.
Our inclusive culture values diversity and celebrates individuality. We strive to create an environment where everyone feels valued, respected, and empowered to succeed.
What We Offer
We're committed to providing a fulfilling career experience, with opportunities for growth and development. Some of the benefits you can expect include:
* A competitive salary of £24,624 per annum, reflecting the high standards we set for ourselves and our employees.
* A generous pension contribution of up to 15%, demonstrating our commitment to your long-term financial security.
* An annual performance-related bonus, recognizing your hard work and dedication.
* Share schemes, including free shares, allowing you to participate in the company's success.
* A wide-ranging benefits package, tailored to meet your lifestyle needs, including discounted shopping and 22 days' holiday, plus bank holidays.
* A range of wellbeing initiatives and generous parental leave policies, ensuring your well-being and work-life balance.
About Our Environment
Our Pendeford site offers a lively workplace with a community-driven atmosphere. You'll enjoy:
* Free on-site car parking with electric charging points.
* An extensive seating area for lunch breaks and a coffee area selling food items/snacks and drinks.
* Vending machines and complimentary hot and cold drinks.
* Rest areas, pool tables, and quiet reflection rooms.
* Kitchenette areas on each floor, equipped with fridges, microwaves, and facilities.
* On-site shower and changing facilities.
* Good travel networks and access to green spaces.
At Lloyds Banking Group, we believe that our colleagues are the driving force behind our success. We're passionate about creating a values-led culture, where everyone has the opportunity to grow, develop, and thrive.