General Description:
Join the team at TA Scotland LTD, a company primarily dedicated to guided tours in various languages under the brands ViajarPorEscocia.com (for Spanish), LochNessBus.com (for English), and ScoziaTour.com (for Italian).
Position Description:
The Operation Executive position primarily involves administrative tasks and customer service functions within the company, ideally in Spanish and Italian.
Key Responsibilities:
* Managing bookings and reservations.
* Liaising with intermediaries and tourist/cultural attractions.
* Providing information about our services and assisting customers.
* Assisting during tour operations and handling any situations that arise.
Work Schedule:
* This is a Full-time position with a five-day workweek, consisting of 7.5 paid hours per day plus a half-hour break.
* Due to the nature of the business, the summer months, particularly August, experience the highest demand.
Essential Requirements:
* Right to work in the UK.
* Spoken and written proficiency in Spanish and English, with Italian being a nice-to-have.
* Ability to handle customer enquiries in person, via email, and over the phone.
Desirable Characteristics:
* Highly valued: Proficiency in Spanish and Italian.
* Experience in reservation management, liaising with tourist or cultural attractions, and customer relations.
* Experience in customer service within stressful situations or handling complaints.
* Managing client quotes.
* General knowledge of tourist attractions in Scotland.
Salary:
* Starting on £25,000 - £27,000.
Benefits:
* Casual dress code.
* Company pension scheme.
* Cycle to work scheme.
* Employee discounts.
* Health insurance.
* 28 days holidays.
Work Environment:
We foster a relaxed and friendly work environment with a strong emphasis on teamwork.
Job Types: Full-time, Permanent
Pay: £25,500.00 - £29,000.00 per year
Schedule:
* Day shift.
* Weekend availability.
Language Requirements:
* Italian (preferred).
* Spanish (required).
Work Authorization:
* United Kingdom (required).
Work Location: In person
Reference ID: Operation Executive
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