Part time Medical Receptionist/Administrator
We are looking to add to our patient services team. You will be working as part of the whole Practice Team providing excellent reception and administrative support; including welcoming patients and visitors, understanding and interpreting patient's needs, resolving queries where possible or signposting patients to the appropriate service or appointment.
Main duties of the job
Answering the telephone, booking appointments, deal with prescription requests and other administrative duties
About us
As a Practice we put patients at the heart of everything we do. We recognise patients as individuals with wants and needs and also as part of a family and the wider community. We aim to care for our patients whatever their problem may be in a compassionate and confidential manner.
As a Practice we want to embrace opportunities to deliver services based in the local community wherever possible.
The only way to deliver this is to have a motivated, well trained and supported health care team who are fulfilled in their work.
We recognise that the NHS has limited funds, so want to work with patients to prioritise and champion the services they need and to be able to set up new and innovative services.
We will work across regional and national organisations to ensure best care for our patients.
Job responsibilities
Tasks &Activities:
·To provide a welcoming and responsive reception andtelephone service to all patients and visitors ensuring enquiries are dealtwith efficiently and waiting times kept to a minimum.
·To book appointments and give advice with respect to theservices offered by the Practice.
·To deal with requests for repeat prescriptions andprovide information on test results according to agreed Practice procedures.
·Assist in the administrative tasks of the Practice,including internal and external post, scanning letters and reports,photocopying, receive and record payments for private medical services,making up folders for incoming patients, handling returns to Primary CareSupport Services and compiling new patient records.
·Respond to requests for assistance from the medical staffwhere reasonable and within the competence of the jobholder.
·To use initiative to deal with issues as they arise,solving problems where possible or referring to others e.g. Reception TeamLeader, Practice Manager or Duty Doctor or Practice Nurse as necessary
Communication:
* To handle allincoming telephone calls in a friendly and courteous manner, takingappropriate actions including the accurate recording of messages
* To be able tocommunicate clearly both written and verbally
* To inform theReception Team Leader or Practice Manager of any difficulties that ariseduring the course of work.
Organisation /Quality
* Understand and follow the requirements ofpatient confidentiality, Data Protection and the Freedom of InformationAct.
* Follow Practice policies, including Health& Safety, Security and Confidentiality.
* Ensure that patients are correctly identifiedand that entries to the clinical system are accurate.
* Evaluate the quality of work completed and, indiscussion with the Reception Team Leader / Practice Manager implementimprovements where required.
Person Specification
Qualifications
* Good standard of education
* Good standard of numeracy and literacy
* Experience in a healthcare setting/GP reception role
* IT Literate
* Ability to work well in a team
* Ability to work well and remain calm under pressure
* NVQ customer care
* Experience in a healthcare setting/GP reception role
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