OPPORTUNITY OVERVIEW : ZRG consulting is on a rapid growth trajectory, aiming to be a $130m business in the next 5 years. The culture transformation practice is a key part of that growth and is seeking to recruit a Senior Client Partner to lead the EMEA Culture Transformation Practice. The position will be based preferably in London, England. ABOUT CULTURE TRANSFORMATION AT ZRG CONSULTING: ZRG’s Culture Transformation practice works with clients to identify the strategic business challenges they face, what’s causing them at a culture level and what needs to change to enhance performance. They provide end-to-end, bespoke solutions as well as stand-alone products and services most suited to clients’ requirements. ZRG’s Culture transformation practice has worked with more than 180 organizations across 60 countries to transform culture and performance. The core belief of the practice is that culture should be managed like any other business enabler, with projects underpinned by a blend of proprietary tools, data, behavioral science and technology that drive value across industries, geographies and regional/national dimensions. THOUGHT LEADERSHIP: The culture practice team members come from a variety of backgrounds such as psychology, coaching, consulting, business and linguists. This breadth, combined with the depth of expertise that comes from having a single focus on culture, only culture and nothing but culture, is proving to be highly attractive to clients. The Walking the Talk book, originally published by the founder in 2009 continues to credentialize the Walking the Talk methodology. OPERATING MODEL: Projects are led by senior members of the practice, drawn from a pool of eighty consultants, predominantly associates. Teams are built according to the relevant experience, professional, culture and language skills needed. The associate network is global, with the largest concentration of people in North America, Brazil and Europe. POSITION CONTEXT: The appeal of the Walking the Talk IP, methodology and consulting expertise has enabled the business to grow significantly and to secure multi-year, multi-million-dollar contracts with a range of global brands. The company is now looking for an additional Senior Client Partner to join the practice to make a major contribution to the next phase of growth. As you would expect of a leading culture change practice, personal mindsets and culture fit are extremely important. In particular, we are looking for someone who Understands and believes in culture as a key driver of business performance. Embraces a growth mindset, is passionate and committed to growing the business and is interested in continuous personal development and improvement. Is low ego, ready to roll up their sleeves and get stuck into marketing, sales and delivery where needed. Has an above-the-line mindset, focusing on what they can practically do in any situation more than on what caused the problem in the first place. A bias for action and personal responsibility. A belief in the power of working as a team to drive growth, performance and personal fulfillment. Critical capabilities: A leader who can work with C-suite clients and contribute to building the culture transformation practice in ZRG. Someone who has likely worked in delivery roles, with evidence of the ability to sell and lead projects of more than $500k. Deep subject matter expertise (10 years) in Culture, Organizational Development, Human Resources and/or Learning and Development, with a proven ability to align cultural transformation projects to key business outcomes, building compelling value propositions in the client’s context. Strong communication skills, both verbal and written, experience of working in diverse, multi-cultural contexts and mastery of working virtually. The ZRG Consulting Perspective What is the genesis of this role? Our strong growth is proof that the combination of our Practice’s great IP, practical methodology and highly experienced consultants is extremely attractive to clients. When we get in front of senior executives to talk about how we can help them use their culture to improve business performance, we are very compelling and credible. The exceptional experience that people have when working with us has been the foundation for our growth and will be into the long term. To accelerate our growth, we are leveraging our position as part of the broader ZRG consulting business which is getting us in front of more senior executives to have more conversations on culture. This is a hugely exciting role for an ambitious, client-centric and commercially driven individual to join our team and contribute to growing our practice and ZRG consulting. What is your vision for the future of ZRG Consulting and the culture transformation practice? We are very ambitious ZRG Consulting has a goal to be a $100m business in 5 years and we are a key part of that. We aspire to achieve significant growth, whilst maintaining our reputation for high quality, do-ability and being friendly experts. As you’d expect, we have a comprehensive strategy covering markets, products, diversification and people. ZRG have just completed a brand relaunch to help reposition us as a talent advisory firm helping organizations move forward, and a key focus for 2024/25 is to capitalize on that rebranding in the way we go to market. What might an ideal candidate look like? An ability to manage and deliver culture projects of significant value is critical and, in our experience, that requires someone who strongly believes in the power of culture to enhance business performance and that service, quality and customer responsiveness are tantamount to success. The ability to support sales and generate growth in existing clients is really important both in terms of culture and broader ZRG consulting offerings (including leadership, succession, and coaching). We need someone who is a go-getter, with a bias for action and a willingness to initiate things her/himself rather than waiting for others to create opportunities. We are a small practice with a flat structure and freedom to make your own success. The flip side is that no one else is going to do it for you. Finally, we need someone who will fit in well with the existing team. Someone who is collaborative and used to working as part of an empowered team, sharing market insights and driving best practice across the sell-manage-deliver spectrum. Does the size of the organization matter? Not especially. What is important is that the candidate has experience of working with large, complex, multi-national clients. If he/she/they has achieved this experience whilst working in a small consultancy, that’s not a problem for us. But what is essential is a high level of stakeholder management and political savviness that are very difficult to acquire if you have only had experience of working with small, straightforward client organizations. What are the key outputs for year one? Has immersed her/himself/themself in the Walking the Talk methodology and sounds credible when talking about it. Is overseeing $3-5m in revenue. Has sold $500-1m with a strong pipeline set up for year 2. Contribute to building a strong team/associate community that is integrated with the global team and able to deliver against the pipeline.