Job summary Patient Services Co-ordinator Part Time Up to 27 hours per week working a Monday, Tuesday and Friday £17,401.13 per annum (actual) (£12.36 per hour) We are here for our patients each day. We've seen it all - new borns, old age, we're experts in the human body and human emotions. We take thousands of calls every year, but we never panic. We also see people at the best and most difficult times of their lives. We don't do it for the thank you - we do it because we want to make a difference. Being a Patient Services Co-ordinator isn't a normal 9-5 customer service or reception role. We're helping to mend lives. We keep the music playing. We say hello and we wave goodbye. We are Danebridge Medical Practice. Main duties of the job Do you have exceptional customer service and administration experience gained in any sector? We are passionate about what we do and we want to hear from you. This is a very demanding and busy role, but one where you have the opportunity to make life a bit better. If you have experience in primary care or the health service, with knowledge of EMIS, DocMan and prescriptions that's an added bonus. Were not a 9-5 service and successful candidates must be able to work on a Monday, Tuesday and Friday, with some days starting at 7.45am, and others finishing at 7.00pm, but not on the same day Does this sound like you? Are you excited about this potential next chapter in your life Great - we need to hear from you For further information, please contact Lindsey Stott, Patient Services Manager on 01606 544544 or email: lindsey.stottnhs.net Interviews will be held on: Tuesday 18 and Wednesday 19 March 2025 About us Danebridge Medical Practice based in Northwich, Cheshire is one of the North Wests largest medical practices providing patient centred care to nearly 26,000 patients. For two years consecutively Northwich has been named by The Sunday Times as one of the best places in the country to both work and live with its exceptional transport links, quality of schools, natural beauty, low crime rates, property prices and cultural life. In 2022, Northwich was also voted in a Rightmove survey as the happiest place to live in the North West. Date posted 21 February 2025 Pay scheme Other Salary £17,401.13 a year (actual) based on 27 hours per week (or £12.36 per hour) Contract Permanent Working pattern Part-time Reference number A2287-25-0000 Job locations 29 London Road Northwich Cheshire CW9 5HR Job description Job responsibilities The key focus of this role is to provide a professional, efficient and customer focused service to patients, doctors, colleagues and visitors, through the provision of a high quality administrative activities for Danebridge Medical Practice. To be the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis; ensuring that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the Practice and patient. Job description Job responsibilities The key focus of this role is to provide a professional, efficient and customer focused service to patients, doctors, colleagues and visitors, through the provision of a high quality administrative activities for Danebridge Medical Practice. To be the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis; ensuring that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the Practice and patient. Person Specification Experience Essential Extensive experience of working within an customer facing administrative role providing a professional, effective, and quality service Experience of providing exceptional customer service on the telephone in a high volume service environment Experience of using databases, including: input, analysis and presentation of information Desirable Experience of working within a Medical Practice Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes Knowledge, Skills and Abilities Essential Ability to communicate effectively in the written and oral form to develop and maintain constructive relationships with people internal and external to the Practice Ability to be self motivated and work co-operatively as part of a team. Managing ones own time with a minimum of supervision to meet agreed deadlines Attention to detail focused with an ability to produce written work to a high standard Influencing and decision making skills Demonstrate a commitment to Continuous Professional Development Qualifications Essential NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards GCSE Grade 4 or above (or equivalent) in English Language and mathematics Person Specification Experience Essential Extensive experience of working within an customer facing administrative role providing a professional, effective, and quality service Experience of providing exceptional customer service on the telephone in a high volume service environment Experience of using databases, including: input, analysis and presentation of information Desirable Experience of working within a Medical Practice Experience of using Microsoft Word, Outlook, and Internet Explorer for a range of different purposes Knowledge, Skills and Abilities Essential Ability to communicate effectively in the written and oral form to develop and maintain constructive relationships with people internal and external to the Practice Ability to be self motivated and work co-operatively as part of a team. Managing ones own time with a minimum of supervision to meet agreed deadlines Attention to detail focused with an ability to produce written work to a high standard Influencing and decision making skills Demonstrate a commitment to Continuous Professional Development Qualifications Essential NVQ Level II (or equivalent) in Business Administration or Customer Service or a willingness to work towards GCSE Grade 4 or above (or equivalent) in English Language and mathematics Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Danebridge Medical Practice Address 29 London Road Northwich Cheshire CW9 5HR Employer's website https://Danebridge.org.uk (Opens in a new tab)