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* Become part of a team that’s very passionate about creating great hospitality experiences.
* 29 days holiday (including bank holidays), pension and life insurance.
* Food on us during your shift.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
* Time off to volunteer with one of our partner charities.
* Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
* Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
* Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
* Together with our Head Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
* Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered.
* Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training, and regular checks.
* Pro-actively identify opportunities to improve and enhance processes and procedures.
* Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
* Control and management of the housekeeping stock, ensuring all orders are monitored.
* Get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.
* Work closely with other teams (front office, maintenance, F&B) towards the overall goal of creating a memorable experience in a beautiful space.
* Play a part in our partnership with our external housekeeping providers.
What we’re looking for…
* Individuals. You’re looking for a place where you can be you; no clones in suits here.
* Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
* You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
* You’re not precious. We leave our egos at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* If we got stuck in a lift together, we’d have a good time and share a few laughs.
* You want to be part of a team that works hard, supports each other, and has fun along the way.
* Previous housekeeping experience at a similar level, or someone who is ready to step into a leadership role.
* Knowledge of Opera Cloud, Knowcross or similar property management systems.
* An eagle-eye for detail, you can spot a slip in standards from a mile away.
* Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
* A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
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