A fantastic opportunity has arisen for an experienced Service Desk Administration Support to work for the UK’s leading Diagnostic Medical Pathology organisation, based in Elstree Borehamwood, Hertfordshire.
Main duties include:
* To provide overall assistance to the Laboratory support teams as a central helpdesk.
* Ensuring all queries from Laboratories or Support teams are tracked and prioritised for action.
* Providing training to all new laboratory support staff in standard operating processes.
* Responsive Maintenance for Equipment such as logging equipment faults and processes throughout, logging confirmation on the system for engineer call-out, and informing the manufacturer of parts used in the course of self-repair.
* Arrange for additional spare parts to be supplied and follow up with the manufacturer regarding engineer performance.
* Counting and checking stock delivered against the delivery note.
* Supporting Laboratory Support Teams in the absence of team members.
* Supporting other facilities as and when they occur.
To be considered for this hands-on role you must possess:
* Good organisational skills.
* Attention to detail is very important.
* Ability to work in a team or as an individual.
* Ideally FM Help Desk experience.
* Basic keyboard skills and familiarity with Microsoft Office Suite.
* Always maintain confidentiality.
* Ability to work on your own initiative.
If this role interests you, please apply today. We look forward to hearing from you.
Ritz Rec Emp Agy
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