Payment Processor** (Contract)
Duration: 6 Months (Possibility for extension)
Location: Birmingham/Hybrid (2 days per week on site)
Rate: £13.49p/hr
Lloyds Banking Group has a footprint that touches nearly every community and household in the UK, with more than 26 million customers who we support through a wide range of channels, including our face-to-face relationships, around 1,500 branches, online and digital channels and telephony and mobile services.
At Lloyds Banking Group our primary purpose is to help Britain prosper…
And this is only realistic if we're making a genuine difference to Britain's people, its businesses, and local communities.
If you put the customer at the heart of everything you do and have a passion for people and can build lasting relationships with customers, you could be right for this opportunity.
Could you help the Group continue to be the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their excellent teams.
This is a great opportunity to start your career as there will be opportunity for temporary roles to become permanent.
KEY RESPONSIBILITIES:
Process work and customer payments in line with agreed procedures and Lloyds Banking Group rules or scripts
To schedule and prioritise allocated work daily
Learn the procedures and understand parameters of producing a quality output
Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate
Liaise with internal/external Lloyds Banking Group customers and clients
Confident in processing customer payment transactions/instructions while always maintaining a high level of accuracy
Able to work in a team
Be flexible and committed to undertake various tasks at a similar level
Articulate and able to maintain good relationships with colleagues and clients
Responds positively to the changing needs of the business
Identify, suggest, and implement improvements to new and existing processes
Demonstrating the Lloyds Banking Groups values and behaviours and our Codes of Responsibility in all your day-to-day activity
SKILLS:
Good oral & written communication
A positive attitude towards providing excellent customer service which exceeds customer expectations
Adaptable to change and willing to embrace new ideas
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
WHAT'S IN IT FOR YOU?
We're fully committed to building a workforce that reflects the diversity of the customers and communities we serve, creating an inclusive work environment where all our colleagues can be themselves.
Across the Group, our colleagues are focused on helping Britain and, locally, you'll have opportunities to be involved with community volunteering and charity events.
The role is hybrid working, split between the home and office, so you'll have a great work life balance.
Fully paid on the job 1-2-1 training
Great rates of pay, including pay progression
Opportunity for potential extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry
Flexible working
Career development
Personal development
The opportunities to support charities and volunteering within the community
About our X+Y Brindley Place site...
Colmore Row tries to make the working day enjoyable with the following facilities:
A coffee shop with excellent facilities
Located in a busy city centre
Rest and collaboration areas throughout
Changing and shower facilities
Kitchenette areas on each floor with fridges and microwaves. Free tea and coffee also provided
Yoga & fitness facilities with onsite activities colleagues can get involved inPlease be aware - A clean air zone charge was launched in Birmingham City Centre in June 2021. Check if your vehicle meets the emissions standard
Great transport links
Are you interested in this opportunity?
To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you've completed to talk you through the role in more detail let you know what happens next!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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