AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries.
Description
We are now looking for a Complaints Investigator/Customer Relations Officer to join our team, based out of our Nottingham office on a 6 months Fixed term contract.
Reporting into the complaints manager, this is a customer-facing role with a primary focus on maintaining the high service levels upheld by the customer relations department by providing a competent and efficient service to our stakeholders in relation to complaints made to the business, particularly in relation to property insurance.
Essential role functions include but are not limited to:
1. Acknowledge, investigate, and respond promptly and clearly to all AmTrust Group companies’ complaints and escalated customer complaints within regulatory timescales.
2. Providing prompt and clear communications to the complainant within regulatory timescales.
3. Ensure consistent and fair customer outcomes by assessing all aspects of the complaints received in line with similar past cases/decisions.
To be successful in this role, you will need to have a good working knowledge and understanding of complaint procedures within financial services, particularly knowledge of the FCA rules and guidelines in relation to general insurance.
For more information and to show your interest, submit your CV and we will be in touch.
AmTrust International is an Equal Opportunity Employer.
#J-18808-Ljbffr