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Client:
Selfridges
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
237c761ac246
Job Views:
5
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
1. Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
2. Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
3. Maintain the highest of retail standards through selling, replenishing stock, and organizing rails.
4. Be open to customer feedback, using it constructively to continually raise the bar for service, sales and retail standards in your area.
5. Manage and oversee the stock in your department, from unpacking deliveries to completing audits and maintaining the stock room.
6. Adapt to the challenges that vary from day to day; you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
7. Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
8. Follow health, safety and security procedures, and actively prevent stock loss.
9. Support is available at every stage of the interview process should you need it.
A bit about you:
1. Great communicator; able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
2. Well informed; develop excellent product knowledge by following trends and being aware of our competitors' activity, along with taking part in supplier training.
3. Known to be a sales and service expert; use these skills to deliver the extraordinary each time and take the initiative to provide additional services where appropriate.
4. Responsible for replenishing stock, maintaining Selfridges standards, and inspiring others to deliver the same.
5. Problem-solving skills; go above and beyond to resolve issues for customers and adapt your approach to each individual.
6. Flexible; adaptable to business needs and comfortable taking ownership of tasks that may go beyond role expectations.
7. An example of our values; a reliable and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
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