Job Title: Consumer Services Coordinator (Part-time Temp) (CUS00000014)
Description:
Moose Toys is seeking a temporary Consumer Services Coordinator (Part-time) to join our Team in Cornwall.
About Us:
Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.
Our Culture & Perks:
At Moose, we Playful with a Purpose and are committed to bringing the WOW to everything we do. We’re also serious about our people, our values, and the planet:
1. We're a family
2. We dream Big
3. We love Diversity
4. We're always Learning
5. We prioritise Wellbeing
6. We give back in a big way
7. We're serious about Sustainability
8. We bring the Fun
We are super proud to be recognised by Great Place To Work as one of the:
1. Consecutively recognised for being a UKS Best Workplace 2024, including best workplaces for women and wellbeing.
2. Most recently Innovative Toy of the Year for our Little Live Pets Mama Surprise (TOTY) awards – otherwise known as the Oscars of the Toy Industry.
The Role:
Workdays: 4 hours per day, Monday to Friday + Hybrid + Flexi.
1. Proactively manage and respond to consumer enquiries in a timely manner, building brand trust and loyalty.
2. Respond to all enquiries with clarity, accuracy, respect, and empathy in line with agreed standards.
3. Assess and escalate any potential safety concerns as appropriate.
4. Ensure Freshdesk ticket data is accurately updated.
5. Coordinate with line manager and global PMs to gain brand and product knowledge.
6. Support the Warehouse Supervisor with packing and dispatch of replacement parts as required.
Experience & Qualifications:
1. Previous experience in an office-based customer service role
2. Excellent customer service and communication skills
3. Extremely IT literate (Email and Excel essential)
4. Passionate, creative, organised, team player
5. An understanding of consumer goods would be highly desirable
Perks & Benefits:
This is an exciting opportunity to join our friendly, innovative, and collaborative team. Full training and induction will ensure you have the very best ‘Flying Start’ to Moose Toys. We pride ourselves on valuing team members, offering a fun, energising, motivating environment with great benefits and recognition programs, including:
1. Contracts are Monday to Friday, 37.5 hours per week
2. Hybrid - Work from home 2 days a week (Wednesdays and Fridays) depending on business needs.
3. Non-contractual flexi hours scheme with core working hours of 10:00 – 15:00 (Monday to Friday).
4. Wellbeing program
5. Bring your pet to work days
6. Lively social event calendar including beach BBQs, ice cream vans, family-friendly events, and epic Christmas parties!
If this position sounds of interest, we’d love to hear from you! APPLY today!
Please submit your cover letter and CV to include details of your salary expectation and notice period.
Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@Moosetoys.com, quoting the job title and reference number.
Visit our website or LinkedIn Life Page for more information on our amazing brands and people:
LinkedIn Life Page
www.moosetoys.com
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