Role OverviewWhat you will do...
Processing of customer requests, including order and setting up new accounts and deleting old accounts.
Developing skills to complete required Data Services Levels (1-4).
Work as part of a team, to ensure customer requirements are met and delivered in line with agreed service levels.
Support other departments during peak times.
Processing access control cards and requests on the Specialist Service desk on a rota basis (1 full day a week).
Assist with MK administrative tasks as and when required.
Supporting the Track and Trace department as and when required.
Assist with technical requests as and when required.
Complete development courses and attend training events to develop new skills as required.
Aid other team members when required and carry out other activities as reasonably requested.
Answer all incoming telephone calls and emails quickly and professionally.
See customer, supplier and other queries through from beginning to end as required.
Ensure excellent levels of customer care and service are adopted in accordance with Company standards.
All correspondence and communication with suppliers and customers when required is to be presented and submitted in a format consistent with our Company image and customer care standards.
About the RoleThe role...
To provide comprehensive support and assistance within the Data Services Department, working a 9-hour day (including a 1-...