Permanent, Part Time (18 hours per week)
Searching for a job where you can make a real difference? Then look no further. At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what were about. Were one team with a shared focus to provide safe and secure homes and communities where people can thrive.
We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website.
Youll provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. Youll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate.
This role is based at our Head Office in Gloucester. The working hours for this post are Monday 9.30am-3pm, Tuesday 10.30am-5pm & Thursday 10am -5pm.
Wed like you to
1. Have experience of working in a customer facing call centre environment, ideally within the Social Housing sector.
2. Have experience of diagnosing issues and facilitating solutions.