Location:
Corby, ENG, GB, NN17 9FH
Brand: RS Group
Function: Digital & Technology
Work Location: Virtual
Applications Support Manager
Location: Remote (UK)
We are seeking a skilled and passionate Applications Support Manager to join our team on a permanent basis. In this role, you will be responsible for managing the application support for front-office systems, overseeing development, maintenance, monitoring, and incident resolution across group third-party applications within the IT Support & Operations function.
What You’ll Be Doing
As an Applications Support Manager, you’ll have the opportunity to:
* Deliver comprehensive application support services, including monitoring, maintenance, and incident resolution.
* Approve and oversee changes, managing risks and stakeholder expectations before go-live.
* Lead application lifecycle management, ensuring timely escalation of issues with business owners.
* Maintain non-functional requirements for applications based on business needs.
* Define and implement support models for new applications within IT Support & Operations.
* Assist in budget management, including forecasting and cost control.
* Oversee and coordinate disaster recovery (DR) plans and testing with third parties and IS&T teams.
* Manage application configuration data, ensuring proper documentation and updates.
* Maintain the Configuration Management Database (CMDB), tracking dependencies and service relationships.
* Ensure application performance and availability meet agreed service levels, with regular stakeholder reporting.
* Define application categories (e.g., mission-critical, important) and align DR, availability, and support requirements accordingly.
* Develop and maintain monitoring strategies and support tools for applications.
* Prioritize and oversee Keep the Lights On (KTLO) budget initiatives.
* Manage supplier contracts, security updates, and vulnerability patching for applications.
* Ensure resource allocation for initiatives within the KTLO and Strategic portfolios.
* Participate in Change Advisory Board (CAB) meetings, assessing change impacts on availability.
* Foster strong relationships with IS&T, HR, Finance, and key business functions to align support strategies.
About You
You are an experienced Applications Support Manager with a strong background in e-commerce application support and a passion for ensuring system reliability and efficiency.
What We’re Looking For
* Extensive experience in application support management, particularly within global e-commerce environments.
* Experience managing in-house and outsourced support teams.
* Knowledge of the following technologies would be an advantage:
o Akamai
o Tomcat
o Endeca
o Oracle
o Datadog Monitoring Tools
* Strong understanding of website functionality and ITIL principles.
* Experience supporting group applications and teams.
* Proficiency in Incident, Problem, Change, and Release Management.
* Proven ability to manage £1M+ budgets and drive cost-saving initiatives.
* Expertise in defining application support models for SaaS, on-premise, and cloud solutions.
* Ability to remain calm and focused under pressure.
* Strong stakeholder management with the ability to translate technical issues into business terms.
* Excellent vendor management skills, including contract negotiation and SLA oversight.
* Strong decision-making, verbal, and written communication skills.
* Extensive experience in application lifecycle management.
The extras you’ll get:
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
* Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation.
* Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome.
* Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause.
* Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery.
* Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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