This role is full time onsite at DXC Erskine, Scotland.
* We are looking for an outstanding individual who can, make a difference to the team. You will be required to monitor our customers database, to log calls with our internal build team, and liaise with our external partners to ensure a first-class service to our customers. To be able to work well within a team, and to help other team members with their workload as and when required.
To work closely with the team lead to produce internal statistics, on a daily & weekly basis.
To attend internal meetings as and when required to discuss the statistical information provided.
Preferred applicants are hard-working, focused, and have outstanding problem-solving skills.
Comply with all regulations, policies, and procedures. You will need the ability to follow instructions and operate in an orderly manner, with a strong analytical mind.
* Functions
o Action all tickets to ensure all tickets are updated/closed in a timely manner as per the SLA.
o Answer all calls and transfer to relevant parties and answered within 3 rings.
o Meet daily/weekly/monthly targets/KPIs
o All emails are responded to within 30 minutes of receipt
o Take corrective action and communicate any errors to relevant parties
o Liaise with both internal and external customers
o Attend daily internal meetings
o Multi-task/Cross train across all accounts
o Track hourly performance against preset targets
o Maintain up to date knowledge of relevant systems (TIMS, SNOW etc.)
o Engineer booking and labelling with various suppliers
o Producing internal systems picking and label printing to Warehouse Team
Personal Skills, Knowledge & Experience
o Previous work experience in an office environment
o Completion of background investigation
o Strong people skills
o Good moral character
o Strong people skills
o Microsoft office experience and proficient in Microsoft excel
o Excellent telephone manner
o The ability to communicate clearly and concisely
o Positive work history and ability to maintain solid experience
o Available to work extended hours as required