Sales Order Administrator / Customer Service Coordinator - Initially offered as a 12 month contract £Competitive plus annual bonus Birmingham Business Park, B37 (Hybrid working available after probation) Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: Create and update orders and delivery requests in accordance with the Company’s procedures Develop and maintain good and effective working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff Check customer and manufacturer acknowledgements Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to Work with colleagues to achieve team objective and KPI targets General office duties such as visitor reception, admin and filing Essential Experience: Well-developed telephone call handling skills Have excellent written and oral communication skills Must be able to communicate effectively and be polite and assertive when required Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc Ability to work calmly under pressure and make correct decisions Ability to listen and be patient when required Able to work accurately and quickly Must show evidence of being organised and responding promptly Evidence of building relationships with customers or suppliers Have relevant experience of customer service support and administration Good IT Skills - Outlook, Word, Excel and general Windows environment Must reside within a commutable distance form the office Desirable Experience: Knowledge of managing orders within customer credit limits Experience of dealing with invoice queries Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful. Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk