Digital Waffle are working with a leading agency in the eCommerce & Marketing space to find an experienced CRM Manager to lead and develop their Email/CRM team. This is a fantastic opportunity to step into a leadership role where you can drive CRM strategy, manage a team, and deliver high-quality email marketing and retention services for a diverse range of clients.
CRM Manager
Location: Remote (UK)
Salary: £55,000-65,000 Dependant on experience
What You’ll Be Doing:
* Taking full ownership of the CRM function, overseeing email and SMS marketing strategies.
* Acting as the go-to expert for CRM across the agency and resolving CRM-related challenges.
* Leading, mentoring, and developing a team of CRM specialists to ensure top-quality service.
* Building and maintaining strong client relationships, understanding their needs, and driving CRM success.
* Supporting business growth by identifying and capitalizing on commercial opportunities.
* Developing scalable systems and processes to improve efficiency and service delivery.
* Managing the team’s workload, ensuring tasks are completed on time and to a high standard.
* Ensuring the adoption of the latest CRM tools and technology to stay ahead of industry trends.
* Exploring opportunities to introduce new CRM services, such as loyalty and subscription programs.
What We’re Looking For:
* 4+ years of experience in CRM, with a strong focus on email marketing.
* Marketing agency background preferred.
* Experience in team leadership and management.
* Strong communication skills, both written and verbal.
* Expertise in Klaviyo and ideally Shopify.
* Ability to thrive in a fast-paced environment, balancing multiple priorities and stakeholder relationships.
What’s In It For You?
* Competitive Salary based on experience.
* Fully Remote Role – Work from anywhere in the UK.
* Opportunities for Growth & Development – Progress your career in a leadership role.
* Collaborative Team Environment – Work alongside a talented and driven marketing team.
* Exciting Client Projects – Be at the forefront of CRM innovation.
If you're an experienced CRM professional ready for the next step, we want to hear from you. Apply today via Digital Waffle!