Note: this is an intial 12 month fcontract. With potential to go permanent.
Lead the way and be the poster person for ITIL in our Service Operations team.
A role with a huge amount of scope and opportunity for someone who is used to working in an ITIL environment, understands and loves questioning processes, documentation, SLAs, etc and knows things can always improve.
Our Service Operations function is still relatively new and evolving, come in and get the satisfaction and recognition of seeing the difference you and ITIL can make.
You may already be a manager of a team, or perhaps you are ready to step up and are looking for the right company to give you that opportunity and the support you need to be successful.
Service Operations is responsible for managing the end-to-end lifecycle of our retail and wholesale services. In this role you will identify and own actual and potential issues in service delivery and performance, always ensuring a resolution.
Note: this role is a hybrid role, with 3 days per week based in our Head Office, Abingdon, Oxon. There is also a Saturday rota, one in four, with a day off in the week when on rota.
Previous Broadband or VOIP experience is not essential but would be a bonus. Key is bringing the ITIL approach, being a role model in terms of addressing issues head on and finding customer resolutions, whilst having a thirst for learning and exploring how Gigaclear Service Operations can be better
Key skills and experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events
Our values
Our approach is to work guided by our mission, vision and values.
Find a way, Be committed, Do the right thing, Keep it simple