Technical Field Service Engineer
Location: Reading, GB
Work Arrangement: Remote
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role:
As Field Service Engineer, you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
1. Perform pre-installations, installations and maintenance activity
2. Perform training, both internally and externally where needed
3. Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
4. Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
5. Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
6. Travel to customers' sites within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
* Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Mechanical/Electrical technical troubleshooting
* Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
* Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
* Proficient in managing multiple tasks simultaneously without compromising quality
* Certifications in Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
* In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential
You’ll only be the right candidate if you are aligned to our values and culture:
* Winning through customers
* High ethical standards, openness and trust
* Expectations for results
* Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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