Join to apply for the Receptionist / Admin Assistant role at Torbay and South Devon NHS Foundation Trust.
We are seeking a dedicated and compassionate Receptionist / Admin Assistant to join our Oncology Team at Torbay Hospital.
In this crucial role, you will be the first point of contact for patients, families, and visitors, playing a vital role in creating a positive and supportive environment for individuals seeking oncology care. You will also provide essential administrative support to the Oncology Team, ensuring the smooth functioning of daily operations.
* Be able to work as part of the reception and prepping team, working collaboratively and with respect.
* Receive patients on arrival and record their attendance – this will require tact and empathy in dealing with matters of a sensitive nature or with verbal aggression.
* Register patients on computer system in accordance with Trust Policy.
* Ensure all necessary case notes are available, prepared appropriately, and that they are tracered accurately.
* Tracer all patient notes immediately and with accuracy.
* Ensure that the answerphone messages are listened to and dealt with frequently throughout the day.
* Answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries.
* Be able to deal with patients and parents/carers who may have significant medical problems.
* Wear the Patient Administration Uniform in accordance with Trust policy.
* Adhere to the Trust’s policy on confidentiality.
* Be aware and update knowledge of hospital policies and procedures from the Trust's intranet.
* Be responsible for own knowledge of the Trust’s and Departmental Health & Safety Policy and Risk Register.
* Any other clerical duties which may be necessary.
You will be based at Torbay Hospital's Oncology Department, joining a team of 5 other administrators working closely with a multidisciplinary team of medical professionals and support staff.
The environment can be emotionally charged, requiring a compassionate and supportive demeanour. You will have access to training opportunities and professional development to enhance your skills and knowledge in healthcare administration.
For further details / informal visits contact: Name: Carole Magee Job title: Oncology Team Leader Email address: Carole.Magee@nhs.net Telephone number: 01803 655380
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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