Job Description
Job title: Property Client Support Team (New Matters)
Department: Property
Main Job Purpose: To provide a total support service to the fee earners in the property department to enable them to operate at optimum efficiency, including but not limited to the main responsibilities given below. A high degree of self-management and initiative is expected.
Duties and Responsibilities
Onboarding, Post Completion and Closure of Files
To encourage and maintain a positive impression of our firm in all interactions with our clients and new enquiries. When working on a matter, at all times consider what information colleagues working on that same matter in future will need. With that in mind, to then label and organise all screens and entries in the matter history so that anybody unfamiliar with the matter will be able to easily locate any information that we hold.
To administer the opening of client and matter files per the detailed procedures contained within the Office Procedures Manual and Guidance Manuals.
To administer the closing of client matter files per the detailed procedures contained within the Office Procedures Manual, including checking the accounts ledger and informing the fee-earner of any credit or debit.
To administer filing systems which will include the updati...