Duration: Permanent Location: Cheltenham About the role Lansdown Insurance Brokers, who are proudly part of Benefact Group, are looking for an experienced Receptionist & Business Support Administrator to join our Cheltenham office. This hybrid role will involve a variety of both front and back office duties, helping to deliver exceptional client service, supporting Lansdown's “right first time” approach, whilst also being the first point of contact for our clients and guests. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation. Key responsibilities Answering incoming calls & transferring to the appropriate staff member. Meet and greet clients and guests. Checking supplies and ordering stationery Building maintenance: Arranging for contractors to quote for any work that needs to be done, and when appropriate arrange a time and date for work to be completed. Arrange routine servicing of boiler, air con, fire alarm, burglar alarm etc. Admin support including sending Policy Documents to clients and issuing Receipts. Processing payments Settling Accounts Chasing clients for renewals and outstanding monies Issuing documents Chasing insurer for claim update and settlements Loading data onto operating system General admin duties, post, filing etc. Knowledge, skills and experience Excellent, professional and confident communication skills Flexibility Manage workload Ability to construct effective written communications Work well within a team especially under pressure Confident numeracy skills Training in the role will be provided Competent on MS Word, MS Excel and MS Outloo Accurate data input skills What we offer A competitive salary - let's discuss it in more detail Hybrid working Competitive Personal Pension Bonus scheme 22 days annual leave plus bank holidays An array of health and wellbeing benefits, including private healthcare Volunteer day Onsite parking Full study support and study leave to complete insurance industry professional qualification EAP Scheme About us Lansdown Insurance Brokers were established in Cheltenham over 60 years ago and have built a reputation for excellent customer service. In 2014 we were purchased by SEIB Insurance Brokers and are now proudly part of the Benefact Group. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We have a friendly family environment with care for our teams and handholding of our clients being at the top of our agenda. Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.