SERVICE ENGINEERS - c£234 Per day - London - INSIDE IR35 - CTC
Location: London - 5 days pw/k on-site
Service Engineers are required to join a busy client.
The Role:
The Service Engineer provides a key role within the Live Services directorate. They provide high quality customer advice and technical support via telephone, email, and in person, plus coaching and floor-walking.
Technical Proficiencies:
1. Microsoft Windows
2. Apple Mac/iPad/iOS experience
3. Microsoft Office 365
Key Responsibilities:
1. Provides excellent, professional, frontline customer service through the provision of ICT advice and support via phone, email, and tickets through the Support Desk and in person in the drop-in centres.
2. Understands customers' issues and needs within the context of the business and provides the most appropriate advice and support to customers on ICT matters.
3. Proactively provides advice and information on ICT services relevant to customers' business areas, to enable them to gain enhanced benefits from their ICT; explains technical information to users in non-technical terms.
4. Provides floor-walking, coaching, and advice to help users make more effective use of their ICT products and services, and to select suitable hardware or software to meet their needs.
5. Provides first- and second-line support, takes ownership, and follows agreed procedures in receiving and correctly logging, assigning, and updating incidents and requests for service.
6. Utilizes excellent analytical and technical skills to systematically troubleshoot and resolve incidents relating to hardware and software, providing workarounds where timely fixes are not possible.
7. Coaches less senior staff and new staff in own areas of expertise and other aspects of the role to assist in their ongoing development.
8. Takes responsibility for own performance and the achievement of set targets (both quantitative and qualitative).
SmartSourcing are a Disability Confident Employer and we promote, celebrate, and value diversity. We are committed to promoting equality and inclusion for all.
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