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Company Overview
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in more than 30 markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 publicly quoted company since 2019, and continues to grow both in the UK and internationally.
Our Vision
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek team members who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence while exploring new growth areas.
Role Overview
In this role, you will assist the Store Manager in the daily operations of the store. You will take ownership of various duties, ensuring store KPIs are met. In the absence of the Manager, you will be the first point of contact, motivating staff to drive sales, provide exceptional customer service, and exceed targets while maintaining business standards.
Key Responsibilities
1. Ensure customers receive considerate and responsible service throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Maintain personal appearance and dress standards according to company guidelines.
4. Understand and utilize the Customer Service measuring programme and Customer Satisfaction Surveys.
5. Achieve and aim to exceed sales targets.
6. Interpret relevant Oracle reports effectively.
7. Use in-store devices to enhance sales opportunities.
8. Analyze store dashboard metrics such as Footfall, ATV, and Conversion rates.
9. Engage customers with visual merchandising techniques to encourage purchases.
10. Ensure weekly briefings are completed and communicated to the team.
11. Price merchandise correctly, update prices as needed, and display POS appropriately.
12. Keep stock displays clean and presentable at all times.
Training & Development
1. Develop internal staff and promote career progression within the group.
2. Monitor staff development through the Training and Development platform and e-assessments.
3. Assist with store recruitment, new starter inductions, and ongoing staff training.
4. Prioritize management development using the Trainee Management Academy.
Skills, Experience, and Knowledge
* Strong verbal and written communication skills.
* IT proficiency in Microsoft Outlook, Word, and Excel.
Employee Benefits
We recognize our employees' hard work and offer benefits such as:
* Discretionary Bonus Scheme
* Staff Discount on JD Group and other brands
* Pension Scheme
* Opportunities for personal development and career growth
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