The Chocolatarium is one of Edinburgh’s best-loved visitor attractions, boasting a 98% 5-star rating from visitors. Located in Edinburgh’s historic Old Town, we are a chocolate-themed visitor attraction where visitors can discover the wonders of chocolate through engaging tours. We also have a well-stocked gift shop filled with delicious treats and an online chocolate store.
We are currently looking for a hard-working, organised, responsible, proactive, and friendly Assistant Manager to support the business in running the day-to-day operations.
Who We’re Looking For
The ideal candidate is a brilliant communicator, warm and approachable, with a proven track record of delivering exceptional customer service, ideally in the visitor attraction sector. You’ll be confident in managing a small team, fostering a supportive working environment, and delivering an unforgettable experience for visitors.
During your training, you will become an expert in chocolate, with ongoing opportunities to learn more about this fascinating product. Don’t worry if you’re lactose intolerant or vegan, as long as you love chocolate!
Key Responsibilities
1. Duty Manager Role: Take responsibility for the smooth running of the attraction in the absence of the Attraction Manager, including rota management and sickness cover.
2. Guiding Tours: Lead and deliver fun, engaging, and informative tours that consistently earn 5-star reviews.
3. Tour Preparation & Cleanup: Set up for and tidy up after tours to ensure a smooth, professional operation.
4. Gift Shop Operations: Serve customers, maintain stock, package orders and ensure the shop is always presented to the highest standard.
5. Customer Service and Managing Tour Bookings: Respond to customer email and social media inquiries, handle group and special event bookings, handle complaints, and ensure a high level of customer satisfaction.
6. Inventory Management: Help manage deliveries, orders, and supplies for both the tours and the gift shop.
7. Supervising, Training and Recruitment: Assist in recruiting, training, and managing a team of guides, fostering a supportive and positive team environment.
8. Strategy & Improvements: In time, suggest and implement new tour ideas and strategies to attract more visitors and enhance their experience.
9. Operations & Compliance: Ensure all staff follow company policies and maintain health and safety standards.
10. Depending on the interests and career goals of the successful candidate, they may be involved in other aspects of the business such as marketing, chocolateering or product development.
Essential Skills and Experience
1. A brilliant tour guide with a proven track record of consistent 5-star reviews and a passion for providing an unforgettable visitor experience. If you have similar experience such as activity leading or teaching, this will be considered.
2. Adaptable and flexible mindset, essential for working in a dynamic, growing company and a positive, can-do attitude.
3. Ability to manage and support staff and willingness to take on responsibilities.
4. Ability to remain calm under pressure and troubleshoot tricky situations.
5. Computer literacy.
6. Ability to take on an on-site, full-time role (37.5 hours per week) that will include evening and weekend working.
To Apply
First go to the Work for Us page of our website and answer the Assistant Manager Application Questionnaire. The questions take less than 5 minutes and help us to be able to quickly and fairly compare candidates.
Send your CV to hr@chocolatarium.co.uk with a short covering email.
Good luck with your application and we look forward to hearing from you!
Application Deadline: Tuesday 29/04/2025
#J-18808-Ljbffr