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Independent Living Scheme Assistant, Royal Leamington Spa
Client: Orbit Group
Location:
Job Category: Other
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EU work permit required: Yes
Job Reference: ab3ea832ef26
Job Views: 11
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than [number missing], people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
Interviews will be onsite on Wednesday 9th October
We are looking for a customer-focused individual to join a small team at one of the schemes in Leamington Spa. Working onsite, this is a customer-facing role, and we are looking for someone with excellent communication skills. You will have strong PC skills, good attention to detail, and be committed to providing excellent service to our older and vulnerable customer base. This is a busy site, and the ability to work at pace whilst delivering excellent service will be key.
This role is part of Customer & Communities, where you'll help us to lead the way in keeping our promise to more than [number missing] customers.
What you'll achieve
* Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live. Deal with issues around lettings, tenancy management, safeguarding, etc.
* Develop and maintain professional relationships with customers and leaseholders, ensuring adherence to the code of conduct and professional boundaries.
* Assist in all H+S requirements, following policy and procedure.
* Create a lively and vibrant environment to reduce social isolation.
* Monitor grounds/maintenance staff onsite (internal and external teams).
* Assist in ensuring customer safety checks are completed daily/weekly/monthly within agreed timescales.
What you'll bring
Essential skills
* Knowledge and/or experience of issues faced by older people or vulnerable groups.
* Competent user of ICT, able to send emails, compose and print letters, complete online forms, and use in-house IT packages.
* Uses appropriate language when dealing with internal & external people.
* Able to respond effectively to customer needs and expectations from a customer perspective.
* Able to build and maintain professional relationships with customers and colleagues to ensure a great experience of the services being delivered.
* CIH Level 2 or 3 in Housing Practice, or an equivalent qualification, or the desire to undertake a professional qualification.
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive environment with benefits and wellbeing programmes designed to help you and your loved ones thrive. For a better work-life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate, or experienced professional, we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance—because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
* Online application
* Interview(s)
* Decision and offer
We prioritize safeguarding our customers, colleagues, and contractors, and certain roles will be subject to a DBS check.
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