Role: Helpdesk Manager Location: Stoke-on-Trent Salary: £34,000 p/a - 37.5h week 13 month contract - Maternity Cover Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent. The role is to start as soon as possible and will run until March 2026 on Maternity cover, with the possibility of the role going permanent as a new building is due online at a similar time and so the helpdesk work rate will increase. This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing and have lots of secure career and development opportunities. The successful candidate will provide support to the helpdesk team within a student accommodation and will be supporting the Contract Manager with compliance duties. Key role responsibilities: Manage a small Helpdesk Team on an FM Contract. First-contact helpdesk support as required Act as CAFM super user Provide and facilitate report development Oversee customer satisfaction surveys ISO compliance. Manage contract invoicing, ensure prompt service fee invoicing, apply penalties accurately, and assist in budget development and debt reporting. Monitor compliance, Identify cost-saving opportunities Cultivate professional relationships with external stakeholders, collaborate with senior management, and facilitate clear communication among all contract stakeholders. Skills Required: Previous experience on an FM Helpdesk Experience of people management Report running experience Experience working within an engineering environment Outgoing and helpful attitude.