Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital, Hengrave House
Town: Torquay
Salary: £23,615 pro rata
Salary period: Yearly
Closing: 24/02/2025 23:59
Secretarial Assistant
NHS AfC: Band 2
Job Overview
Our Secretarial Assistant will provide typing, administrative and clerical support to ensure an effective and efficient Diabetes and Endocrinology service in line with Standard Operating Procedures. They will ensure that patients are treated with courtesy, dignity and respect.
Main Duties of the Job
* Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
* Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need.
* Provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards.
* Work as part of a team demonstrating effective communication, and working collaboratively with colleagues.
* Acknowledge the need to continually deliver greater value to customers.
* Help to develop and foster a learning environment where feedback is welcomed and valued.
Detailed Job Description and Main Responsibilities
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally with various stakeholders including consultants, nursing staff, medical personnel, and patients.
* Trace patient notes accurately and in a timely manner.
* Prioritize work in a busy environment.
* Type clinical and non-clinical correspondence and reports in accordance with local targets.
* Undertake a variety of office duties such as monitoring emails, filing, and photocopying.
* Manage the choose and book system, data inputting, and lifting of patient notes.
* Accurately deal with e-referrals and emails to relevant consultants.
* Comply with the Trust’s Patient Access Policy and Standard Operating Procedures.
* Ensure that all results/reports/correspondence are filed accurately in line with Health Records standards.
* Answer telephone enquiries efficiently and ensure appropriate follow-through.
* Provide cover for other members of the secretarial and administration team as required.
* Use relevant IT systems to register patients and input clinical letters.
* Identify areas for service improvement and support implementations.
Person Specification
* Good standard of education to include GCSE in Maths and English or equivalent.
* Typing at a level of speed & accuracy.
* Customer care experience of providing a customer-focused service.
* Ability to effectively use Microsoft Office software (Word, Excel, PowerPoint).
* Excellent organisational skills.
* Ability to work as part of a team and independently.
* Good communication skills with the ability to communicate effectively with patients and staff.
* Experience of audio typing and using Excel.
Important Information
* We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly.
* Please read the job description and tailor your application to reflect the role.
* Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful.
The Trust is committed to preventing discrimination, valuing diversity, and achieving equality of opportunity.
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